Heather Thompson
Glendora,CA
Summary
Experienced and accomplished Senior Account Executive with a strong background in education sales and consulting. Objective is to leverage extensive experience, leadership skills, and knowledge in education to facilitate account management and annual recurring revenue. Proven track record of success in sales, customer relations, and prospecting. Committed to delivering exceptional results. Ambitious and dedicated leader with valuable experience in training and mentoring new team members, enhancing ability to drive growth and exceed organizational goals.
Overview
26
26
years of professional experience
Work History
Sr. Account Executive
Houghton Mifflin Harcourt
2023.01 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Account Executive
Houghton Mifflin Harcourt
2016.01 - 2022.12
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Account Executive
Scholastic Education
2005.04 - 2015.12
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
International Consultant
Scholastic Inc
2004.09 - 2005.04
- Established a strong network of industry contacts that facilitated access to valuable market insights and trends data for informing strategic decision-making processes.
- Mentored junior consultants, fostering a culture of continuous learning and professional growth within the organization.
- Championed process improvement efforts across multiple departments, leading to enhanced operational efficiencies.
- Streamlined project management processes for improved efficiency and timely delivery of services.
5th Grade Teacher, Curriculum Implementation Facilitator
The Sullivans Elementary School, DoDDS Department of Defense Dependents Schools
1999.01 - 2004.05
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Developed strong relationships with parents through regular communication and involvement in school events, increasing their support for their child''s education.
- Assessed student progress using various formative and summative assessment tools, allowing for timely intervention when necessary to promote success.
- Served as a mentor for new teachers, sharing best practices and providing guidance to help them succeed in their roles.
Education
Master of Arts - Education Technology
Michigan State University
Plymouth, EnglandBachelor of Arts - Liberal Studies For Education
San Diego State University
San DiegoCalifornia Professional Clear CLAD Multiple Subject Teaching Credential
Skills
- Client Relationship Management
- Relationship Building
- Team Collaboration
- Sales Quota Achievement
Affiliations
- International Reading Association, Kanto Plains Region (IRA)
- Japan Association for Supervision and Curriculum Development (JASCD)
- Phi Delta Kappa (PDK)
Recognition
- Nominated for the Philip Halfacre Award for Student Teacher of the Year, San Diego State University, Spring 1999
- Nominated for Teacher of the Year, Department of Defense Dependents Schools, Japan District, Spring 2003
- Nominated for Alan B Shepard Award for Technology in Education, 01/01/04
Timeline
Sr. Account Executive
Houghton Mifflin Harcourt
2023.01 - Current
Account Executive
Houghton Mifflin Harcourt
2016.01 - 2022.12
Account Executive
Scholastic Education
2005.04 - 2015.12
International Consultant
Scholastic Inc
2004.09 - 2005.04
5th Grade Teacher, Curriculum Implementation Facilitator
The Sullivans Elementary School, DoDDS Department of Defense Dependents Schools
1999.01 - 2004.05
Master of Arts - Education Technology
Michigan State University
Bachelor of Arts - Liberal Studies For Education
San Diego State University
California Professional Clear CLAD Multiple Subject Teaching Credential
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