Heather Thompson
Houston,TX
Summary
Experienced Warehouse Coordinator with a strong background in high-volume warehouse operations, logistics, distribution, and inventory management. Demonstrated resourcefulness and quick-thinking abilities developed over five years in warehouse and inventory control. Adept at efficiently overseeing the flow of goods, optimizing inventory levels, and ensuring timely deliveries. Committed to maintaining a well-organized and productive warehouse environment while meeting customer demands with precision and accuracy.
Overview
24
24
years of professional experience
Work History
Warehouse Lead
CS&P
03.2021 - Current
- Ensure efficient functioning of staff and inventory in collaboration with Warehouse Supervisor.
- Allocate resources based on work order requirements.
- Ensured proper stocking of inventory from receiving department.
- Execute consistent and accurate cycle counting procedures.
- Closes out shop orders (repairs, new equipment and everything from inspection) in a timely manner
- Receives MIA exports
- Place reference information on items going to shipping
- Maintains neat, orderly and organized warehouse
- Fills orders from inside sales and on-hand report
- Communicates with Warehouse Supervisor regarding work load and scheduling needs
- Handles all routine duties and consults with Supervisor for urgent issues
- Ensures that the crew is working diligently and uses time wisely
- Assists Warehouse Supervisor by supporting the scheduling of production, assisting with training and coaching, providing feedback for performance evaluations, and meeting departmental goals and expectations
- Works with Warehouse Supervisor to continuously identify process improvements and recommend appropriate solutions
Production Coordinator
EPD
06.2020 - 03.2021
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Streamlined workflow processes, enhancing overall team performance and output quality.
Shipping/ Receiving Clerk/ Inventory Coordinator
GHX INC
05.2017 - 03.2020
- Execute shipments through order processing and loading.
- Organized delivery area by placing completed orders accurately.
- Processed customer transactions by creating detailed invoices.
- Operating a forklift
- Ensured product and packing list consistency through systematic cross-checking.
- Executes periodic inventory audits to maintain accuracy.
- Maintained up-to-date inventory data through efficient record management practices.
- Tracking deliveries and troubleshooting order issues
- Turn around consignment trailers
- Checking out parts to jobs
Inventory Control/Shipping and Receiving Clerk
Target
06.2013 - 04.2017
- Manages counting of received items within the storage facility.
- Logs inventory counts and verifies accuracy.
- Ensured accurate placement of stock on shelving systems after unpacking and repacking.
- Executed innovative store designs to encourage shopper engagement.
- Arranged inventory in an appealing manner to enhance visibility.
- Authorizes payment of invoices, and return of merchandise.
- Coordinated effectively with store management to execute the planogram.
- Completes shipments by processing and loading orders.
- Prepares orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
- Cultivates strong connections with stores to achieve higher customer contentment.
Assistant Manager
Circle K
06.2005 - 11.2007
- Devised strategies to boost store traffic and profitability.
- Achieved sales targets through effective training and motivation of store personnel.
- Delivered outstanding service to maintain elevated levels of customer contentment.
- Completed store administration and ensured compliance with policies and procedures.
- Maintained outstanding store conditions and visual merchandising standards.
- Report on buying trends, customer needs, profits, etc.
- Propose innovative ideas to increase market share.
- Conducted personnel performance appraisals to assess training needs, and to build career paths.
- Resolved customer and staff issues effectively, addressing complaints and grievances.
- Exhibited outstanding behavior and high standards.
- Performed additional store manager duties as needed.
Store Manager
Hostess Cakes, IBC
03.2001 - 02.2005
- Oversaw all aspects of store performance and administration.
- Resolved customer inquiries and issues efficiently.
- Ensured timely processing of financial transactions for vendor payments and customer invoices.
- Administered efficient order placement operations.
- Organized and replenished merchandise on shelves.
- Managed and optimized inventory processes.
- Managed customer purchases at checkout counter.
- Coordinated and maintained appointment schedules.
- Payroll
- Managed daily store opening and closing procedures.
- Managed daily banking transactions for the store.
- Overseen hiring practices and executed employee dismissals.
Education
Associate - Business Management
University of Phoenix
Tempe, AZ01.2007
Skills
- P21 program
- TWIC Card
- M1 program
- Microsoft Dynamics
- AX program
- General Electric Shipping Specialist
- Microsoft Office
- Microsoft Excel
- QuickBooks
- Account Management
- Retail Management
- Administrative Skills
- Data Entry
- Self-directed
- Strong problem solver
- Resourceful
Timeline
Warehouse Lead
CS&P
03.2021 - Current
Production Coordinator
EPD
06.2020 - 03.2021
Shipping/ Receiving Clerk/ Inventory Coordinator
GHX INC
05.2017 - 03.2020
Inventory Control/Shipping and Receiving Clerk
Target
06.2013 - 04.2017
Assistant Manager
Circle K
06.2005 - 11.2007
Store Manager
Hostess Cakes, IBC
03.2001 - 02.2005
Associate - Business Management
University of Phoenix
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