Heather Thompson

- Applied Protections to accounts using the data system (CSS)

- Communication with customers while making outbound calls to complete the necessary task and answer any questions needed.

- Locate customer information using LexisNexus to complete the protection process.

-Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

-Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

- Payroll

- Scheduling

- Coverage when needed in classrooms

- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

-Managed high call volumes while providing exceptional customer support and maintaining professional composure.

-Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

-Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

-Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

-Kept classroom and feeding areas clean, neat, and safe.

-Promoted development of social, emotional, and communication skills in infants.

-Supervised the assistant teacher as well to make sure needs were being met and NYS regulations were being followed at all times