Heather Thompson
Valrico,FL
Summary
Detail-oriented and efficient billing coordinator with 12 years of experience in managing invoicing, payment processing, and account reconciliation within fast-paced accounting environments. Skilled in maintaining accurate financial records, ensuring timely billing, and supporting month end procedures. Proficient in Microsoft Office, QuickBooks, Word, Excel, IDX, EOB, Explorer, Outlook, with a strong focus on accuracy, compliance, and customer service. Proven ability to collaborate with cross-functional teams to resolve billing discrepancies and improve financial workflow.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
OWNER
BAY AREA MANAGEMENT
05.2017 - Current
- Manage all billing operations for my cleaning and contents company, including invoicing, accounts receivable and accounts payable, ensure accurate and timely financial processing.
- Oversaw payroll for internal staff and subcontractors, maintaining compliance with reporting standards and payment schedules.
- Coordinated daily project schedules for internal crews and subcontractors, aligning resource planning with billing cycles and project milestones.
- Conduct regular quality control checks to ensure services met client expectations, supporting accurate billing and minimizing disputes.
- Played a key role in sales and client communication, ensuring clear documentation of services for proper invoicing and record keeping.
- Collaborate with the construction division to support scheduling and quality assurance, ensuring billing alignment across departments.
- Schedule sub-contractors to complete various job duties on construction site.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Streamlined operational processes, leading to improved efficiency and reduced turnaround times.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Cultivated relationships with vendors and service providers to optimize cost-effectiveness and service quality.
- Trained and mentored staff on best practices in property management and customer service excellence.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
CREW LEADER
TOP CAT CLEANING
05.2016 - 05.2017
- Supervise and manage a team of cleaning technicians, providing direction, support and performance oversight to ensure quality service delivery.
- Develop and coordinate daily schedules and route assignments to optimize crew efficiency and meet client deadlines.
- Maintain strong client relationships through effective communication, timely updates, and prompt resolution of service issues.
- Monitor supply inventory levels, place orders as needed and ensure all service vehicles are fully stocked and prepared for daily operations.
- Streamline operations by implementing organized tracking systems for equipment and supply usage.
OWNER
PLATINUM CLEANERS
04.2012 - 01.2016
- Owned and operated a cleaning company, specializing in post construction cleaning service for builders, contractors and real estate investors.
- Secured new business through direct sales efforts, building long-term relationships with construction companies and investment clients.
- Managed end-to-end job scheduling, coordinating crews and resources to meet project timelines and client expectations.
- Handled all financial operations, including accounts payable, accounts receivable, and invoicing, ensuring accurate and timely payment processing.
- Maintained detailed records of job costs, client billing, and vendor payments to support profitability and reporting.
Education
GED -
Leto High School
Tampa, FL11-2016
Skills
- Reconciled client accounts monthly, resolving discrepancies and improving cash flow tracking
- Maintained and updated billing records in accounting software
- Ensured compliance with company policies, GAAP standards, and client billing agreements
- Responds promptly to internal and external billing inquiries, improving customer satisfaction
- Project management
- Business management
- Strategic planning
- Hiring and staffing
- Customer service
- Teamwork and collaboration
- Schedule management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9-13 staff members.
Languages
English
Full Professional
Timeline
OWNER
BAY AREA MANAGEMENT
05.2017 - Current
CREW LEADER
TOP CAT CLEANING
05.2016 - 05.2017
OWNER
PLATINUM CLEANERS
04.2012 - 01.2016
GED -
Leto High School
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