Heather Thompson
Tampa
Summary
Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
Work History
Pre-Owned Used Car Territory Manager
Club Car, LLC
02.2025 - Current
- Represents Club Car selling used equipment consisting of Certified Pre-Owned golf cars, used golf cars and utility vehicles to our dealers and distributors within Florida and Alabama.
- Quote and negotiate price and credit terms
- Creates orders, work orders, and transportation requests within Salesforce
- Exceeded financial objectives set by our Senior Leadership Team
- Developed and maintained strong relationships with our channel partners within my territory
- Provide expert guidance to our channel partners regarding product features and benefits.
- Promote OEM parts when selling used equipment
- Works with Channel Development Team to identify new buyers
- Work with Regional Managers, Territory Managers and Parts Sales Specialists to increase Club Car market share
- Contributing to marketing efforts including attending promotional events
Aftermarket Part Sales - Eastern US
Club Car, LLC
02.2021 - 02.2025
- Responsible for creating and maintaining relationships with our channel partners.
- Provide sales support from inquiry to delivery for parts managers and dealer principals within our dealer and distributor network, including negotiating sales of parts and accessories, parts identification, pricing, order tracking and problem-solving.
- Proactively contact authorized channel partners to generate sales of parts and accessories.
- Generate interest, quote, and follow up with customers and outside sales team to ensure quotes successfully transition to orders.
- Act as the key customer contact to provide information to generate and complete the sales cycle from quote through delivery.
- Teamwork. Share best practices and support the parts product growth team to ensure efficiency, seize opportunity, and promote a growth mindset.
- Work with Regional Managers to onboard new dealers and work directly with high growth potential channel partners to maximize opportunities.
- Provide information to product management for market, industry, and competitive analysis.
- Prepare, develop, and implement sales activity reports, presentations, and customer insight reports.
- Support the planning process and new product development with valuable insight, ideas, and strategies.
Materials Program Manager - Aftermarket
Club Car, LLC
Augusta
05.2017 - 02.2021
- Plans engineering change and coordinates into service/aftermaket when appropriate.
- Opened all parts for EMEA via Link tickets as well as all Custom Solution parts needed for service/aftermaket via Seibel.
- Plans all new or changing parts for NPD/VAVE projects and continued to support ongoing projects.
- Research and assist in determining customer needs.
- Plans engineering changes to ensure ECN instructions are clear and compiled.
- Works with Production and Purchasing to stop procurement of material affected by change.
- Reviews bill of material changes and updates ERP system with planner, lead times, and order policy information to ensure proper planning of new parts into production.
- Establishes effective dates and monitors inventory levels of new and old parts to minimize cost impact.
- Collects information, complies into standard formats, prepares monthly reports and other management reports as required.
- Works with supplier quality teams to improve delivery performance and lessen quality issues.
- Works closely with project managers on implanting new products.
- Opens all parts for service/aftermaket to include EMEA.
- Inventory management to reduce obsolete/slow moving material.
- Works closely with CX to assist in getting customer needs met in a timely manner.
Material Planner/Buyer - Aftermarket
Club Car, LLC
Augusta
11.2015 - 05.2017
- Responsible to monitor of buy items, guarantee availability of components in order to avoid material shortages and production downtime, as well as to manage inventory levels to meet our customer service and inventory targets.
- Receive and review purchase orders to determine quantity, specifications and delivery requirements.
- Ensure orders are planned and managed by taking into account the inventories, deadlines, and capacities.
- Maintain proactive backorders/expedite requests.
- Maintained a Lean environment.
- Review open requirements, monitoring vendor performance and expediting where necessary.
- Ensure that problems relating to delivery, quality or pricing are promptly conveyed to the supplier and resolved in a timely manner.
- Focused on meeting customer demands and assisting both sales and CX with getting parts expedited.
Material Planner - Automotive Aftermarket
Mann+Hummel Purolator Filters, LLC
Fayetteville
06.2015 - 11.2015
- Responsible for the coordination of materials arriving from overseas in a timely manner in order to keep production running at our facility as well as keeping up with demand from our customers.
- Ensure that the customer orders are planned and managed by taking into account the inventories, deadlines and capacities.
- Oversee expedited and other special shipments.
- Develop and maintain material trackers for high volume automotive aftermarket customers.
- Routinely analyzed stock levels, reorder points, and lead times to reduce the amount of on hand stock at the distribution center.
- Recommend and adjust MRP schedules.
- Works with productions schedulers to determine production needs are met.
- Directly worked with product engineers on new or repackaged parts.
Global Business Execution Specialist
Nyrstar Clarksville Inc.
Clarksville
01.2011 - 04.2015
- Responsible for the execution, logistical/material planning and reconciliation for multi-million dollar commodity and raw material contract sales.
- Experience in shipping bulk, container, truck and rail in various forms including international HAZMAT to and from China.
- Exported over 18,000 tons of HAZMAT material to China with a market value of over $10M annually.
- Scheduled on time delivery of multiple imports with key stakeholders to minimize disruption to operations.
- Reconciled shipments to ensure 100% accountability of sales.
- Managed and administered HAZMAT bills of lading for both exports and domestic shipments.
- Negotiated with intermodal and transport companies to determine the most cost effective and efficient means of transporting goods sold and received.
- Working with the plant to schedule arrival of containers for export and shipment of goods.
- Managed assay database for materials sold, prepared samples for analysis reports.
- Working with the plant to determine what goods were needed and determined the most cost effective way to purchase and ship into our facility.
Education
Bachelor of Arts - Business Administration
Coastline Community College
Remote (US Military Bases)05.2012
Skills
- SAP
- Microsoft Office
- Contract Execution
- Analytics
- Tableau
- Sales
- Customer Service
- Windchill Proficient
- Contract Settlements
- New Product Launch
- Material Planning
- Letters of Credit
- Inventory Management
- Salesforce
- MRP Scheduling
- Customer relationship management
- Price negotiation
- Sales forecasting
- Relationship building
- Conflict resolution
- CRM software
- Brand promotion
- Vendor management
- Marketing support
- Business development
- Industry networking
- Market research
- Upselling and cross selling
- Competitor research
- Channels and distribution knowledge
- Territory management
- Business management
Certifications Courses
- Extreme Ownership Foundation Course, Echelon Front, 01/01/24
- Barriers to Extreme Ownership, Echelon Front, 01/01/23
- The Extreme Ownership Approach to Sales, Currently attending
- Frictionless Sales, Hub Spot Academy, 02/01/23
Timeline
Pre-Owned Used Car Territory Manager
Club Car, LLC
02.2025 - Current
Aftermarket Part Sales - Eastern US
Club Car, LLC
02.2021 - 02.2025
Materials Program Manager - Aftermarket
Club Car, LLC
05.2017 - 02.2021
Material Planner/Buyer - Aftermarket
Club Car, LLC
11.2015 - 05.2017
Material Planner - Automotive Aftermarket
Mann+Hummel Purolator Filters, LLC
06.2015 - 11.2015
Global Business Execution Specialist
Nyrstar Clarksville Inc.
01.2011 - 04.2015
Bachelor of Arts - Business Administration
Coastline Community College