Heather Thomson
Oconto Falls
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Stay at Home Parent
Self
Oconto Falls
01.2020 - Current
- Managed daily household activities and routines efficiently.
- Organized family schedules, appointments, and transportation logistics effectively.
- Implemented meal planning and preparation to ensure balanced nutrition.
- Oversaw budgeting and expense management for household needs.
- Maintained a clean and safe environment through regular upkeep tasks.
Mercury’s fastop
Andy Mercier
Oconto Falls
10.2011 - 01.2019
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Walmart
Walmart
Green Bay
11.2009 - 07.2011
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
Oconto Falls High School
Oconto Falls, WISkills
- Effective budgeting
- Meal planning
- Time management
- Customer service
- Attention to detail
- Problem solving
Timeline
Stay at Home Parent
Self
01.2020 - Current
Mercury’s fastop
Andy Mercier
10.2011 - 01.2019
Walmart
Walmart
11.2009 - 07.2011
Oconto Falls High School