Heather Thornton
Taylorsville
Summary
Dynamic professional with extensive experience in customer service and cash handling at Maverik Adventure's First Stop. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in inventory management and bank deposit preparation, consistently ensuring accurate transactions and maintaining a well-organized checkout environment. Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.
Overview
16
16
years of professional experience
Work History
Lead Cashier
Maverik Adventure's First Stop
Rose Park
03.2021 - 10.2024
- Delivered exceptional customer service through friendly greetings and assistance.
- Verified prices, quantities, and discounts to ensure transaction accuracy.
- Resolved discrepancies between sales floor data and register information promptly.
- Processed returns and exchanges efficiently while adhering to company policies.
- Balanced daily tills at shift end and prepared bank deposits for pickup.
- Organized shelves and performed cleaning duties to maintain store presentation when time allowed.
Cashier
charlies market
West Valley City
09.2019 - 02.2021
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Operated cash register with precision, processing payments via cash, check, credit card, gift card, or automatic debit.
- Executed additional duties as assigned by management.
Front End Manager
Sprouts Farmer Market
Orem
08.2008 - 02.2017
- Resolved technical issues in front end development processes to enhance application performance.
- Evaluated customer feedback to identify improvement areas in product design.
- Assisted senior management by providing insights into customer requirements for decision making.
- Developed strategies that improved customer satisfaction and loyalty metrics.
- Managed release schedules to ensure timely project delivery.
- Coordinated with back-end developers for seamless functionality of front end applications.
- Handled payment processing, ensuring accurate receipts and change distribution.
- Maintained cash flow through effective cashier operations and bookkeeping practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Orem High School
Orem, UT05-1992
Skills
- Customer service and support
- Cash handling and transactions
- Inventory management
- Bank deposit preparation
- Checkout operations
- Conflict resolution
- Effective communication
- Attention to detail
- Team leadership
- Employee scheduling
- Opening and closing procedures
- Time management
- Problem solving
- Schedule coordination
- Dependability
- Upselling strategies
Timeline
Lead Cashier
Maverik Adventure's First Stop
03.2021 - 10.2024
Cashier
charlies market
09.2019 - 02.2021
Front End Manager
Sprouts Farmer Market
08.2008 - 02.2017
High School Diploma -
Orem High School
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