Heather Thrower
Montgomery,AL
Summary
Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions and implementing corrective actions.
Overview
16
16
years of professional experience
Work History
Compliance Manager
Beale Street Blues Company
01.2022 - Current
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Maintained effective working relationships with regulatory authorities and customers.
- Prepared records and data for regular audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Food and Beverage Manager
Arrowhead Country Club
01.2019 - 01.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Manager
Eastside Grille
02.2009 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Diesel Mechanic
Anniston Army Depot
05.2007 - 05.2008
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
Education
BBA - Human Resources Management
Faulkner University
Montgomery, AL03.2017
Skills
- Corrective Action Planning
- Internal Audits
- Food Safety Compliance
- Information Gathering
- Talent Management
Timeline
Compliance Manager
Beale Street Blues Company
01.2022 - Current
Food and Beverage Manager
Arrowhead Country Club
01.2019 - 01.2022
Manager
Eastside Grille
02.2009 - 12.2018
Diesel Mechanic
Anniston Army Depot
05.2007 - 05.2008
BBA - Human Resources Management
Faulkner University
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