Heather Tice

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Managed filing system, entered data and completed other clerical tasks.

Supervised management of medical practice.

• Oversaw accounting, budgeting, and financial reporting.
• Created and implemented organizational policies and procedures.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Addressed and remedied all patient or team member issues.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Consulted with healthcare professionals on business decisions.
• Developed close working relationships with front office and back office staff.
• Assisted with regulatory issues such as compliance.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.

• Supervised team of Number office personnel.
• Developed and maintained electronic record management systems to analyze and process data.
• Managed Number employees with various personalities and from different cultures for large Number-physician practice.
• Handled job duties for staff members which were unavailable or out of office.
• Collected payments and applied to patient accounts.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Liaised between patients, insurance companies, and billing office.
• Verified insurance of patients to determine eligibility.
• Supported office staff and operational requirements with administrative tasks.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Transcribed phone messages and relayed to appropriate personnel.