Heather Tobin
Oak Forest,IL
Summary
Dedicated and reliable associate with a strong background in quality assurance and customer service. Experienced in data entry and time management, aimed at enhancing operational efficiency and solving issues promptly. Strong interpersonal skills, able to engage effectively with diverse customers.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate
Professional Medical Inc.
New Lenox, Illinois
07.2024 - 04.2025
- Processed incoming orders in a timely manner according to company standards.
- Packaged items for shipping following established procedures.
- Operated hang jacks, joeys, and cherry pickers to retrieve and move warehouse products.
- Sorted and organized nightly routing paperwork.
- Worked at a competitive rate, aiming to achieve weekly bonuses.
- Processed customer orders with accuracy and efficiency.
Sales Associate/Cashier
Goodwill Inc
Orland Park, Illinois
07.2023 - 07.2024
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Inspected the quality of the product before stocking the sales floor.
- Worked as a team in order to keep production rates high.
- Organized and cleaned to maintain the sales floor, keeping it up to code.
DSD Receiver
Berkots Super Food
Midlothian, Illinois
05.2022 - 06.2023
- Unloaded delivery trucks using appropriate tools and equipment.
- Interacted with customers to provide excellent service when necessary during receiving process.
- Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.
- Maintained cleanliness of warehouse receiving area.
- Recorded receiving data into company system accurately and promptly.
- Verified counts against packing slips and invoices to ensure accuracy prior to accepting deliveries.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Correspondence responsibilities include reading, routing, and responding to incoming mail.
Education
Some College (No Degree) -
Moraine Valley Community College
Palos Hills, IL01-2015
High School Diploma -
Bloom Township High School
Chicago Heights, IL06-2009
Skills
- Inventory management
- Quality assurance
- Team collaboration
- Attention to detail
- Data entry
- Time management
- Problem resolution
- Communication skills
- Listening skills
- Multi-tasking strength
- Customer engagement
- Exceptional customer service
- Computer literacy
- Microsoft Word
- Microsoft Excel
Career Note
- Server/Waitress, Benedict's.
- Bartender, Patrick's View.
- Cocktail Waitress, Shenanigans.
- Direct Support Personnel, Torrence Place.
References
References available upon request.
Timeline
Order Fulfillment Associate
Professional Medical Inc.
07.2024 - 04.2025
Sales Associate/Cashier
Goodwill Inc
07.2023 - 07.2024
DSD Receiver
Berkots Super Food
05.2022 - 06.2023
Some College (No Degree) -
Moraine Valley Community College
High School Diploma -
Bloom Township High School
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