Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Todd

Orlando,FL

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Receptionist

AdventHealth
Orlando, Florida
10.2020 - Current
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered phones promptly and directed calls appropriately.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Straightened up waiting room to maintain neat and organized space.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Activities Coordinator

Encore At Avalon Park
Orlando, FL
03.2017 - 09.2020
  • Addressed issues raised by parents or guardians regarding their children's participation in the program.
  • Managed budgets for program-related expenses including supplies and equipment purchases.
  • Ensured safety protocols were adhered to during all activities.
  • Initiated collaborations with local businesses for resource sharing purposes.
  • Organized recreational activities to promote social interaction among participants.
  • Developed and implemented programs for youths to foster physical, mental, and emotional development.
  • Oversaw the recruitment, training, scheduling, and supervision of volunteers.
  • Assisted in the planning of special events such as holiday celebrations and fundraisers.

Administrative Assistant

Auto team management
Winterpark, FL
07.2010 - 02.2016
  • Managed office supplies inventory and placed orders when necessary.
  • Compiled data from various sources into organized reports for review by management team.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Facilitated communication between different departments within the organization.

Education

Associate of Science - Occupational Therapy Assisting

Keiser University
Fort Lauderdale, FL
07-2016

High School Diploma -

Timber Creek High School
Orlando, FL
05-2010

Some College (No Degree) - Phlebotomy

Florida Healthcare Academy
Orlando, FL

Skills

  • Insurance Verification
  • Medical Charting
  • Medical Billing
  • Medical Terminology
  • Payment Collection
  • Appointment Scheduling
  • Patient Registration
  • Telephone Etiquette
  • Microsoft Office

Certification

BLS Certified

Timeline

Medical Receptionist

AdventHealth
10.2020 - Current

Activities Coordinator

Encore At Avalon Park
03.2017 - 09.2020

Administrative Assistant

Auto team management
07.2010 - 02.2016

Associate of Science - Occupational Therapy Assisting

Keiser University

High School Diploma -

Timber Creek High School

Some College (No Degree) - Phlebotomy

Florida Healthcare Academy

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Heather Todd