Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Toland

Tulsa,OK

Summary

Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Deli Associate

Walmart
07.2025 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Certified Medical Assistant

Mercy Hospital Joplin
05.2025 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Certified Medical Assistant

AHS Oklahoma Physicians Group
05.2018 - 12.2024
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Certified Medical Assistant

Better Health Group
01.2023 - 02.2023
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

Certified Medical Assistant

OSU Medical Center
01.2022 - 12.2022
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Completed EKGs and other tests based on patient presentation in office.

Sales Associate

Claires Stores Inc
11.2021 - 03.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Problem Solver

Amazon
05.2021 - 12.2021
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
  • Improved problem-solving skills among team members by implementing innovative training sessions and workshops.

Assistant Store Manager

Robert Acklin
10.2015 - 03.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Medical Assistant

Tulsa Pain Consultants
10.2017 - 05.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Medical Assistant

Swift Staffing
04.2017 - 07.2017
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved clinical workflow with introduction of electronic health records system.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Manager on Duty

Books-A-Million
01.2015 - 10.2015
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Education

Certificate of Completion - Medical Assistant And Phlebotomy

Community Care College
OK
05-2008

Skills

  • Patient scheduling
  • HIPAA compliance
  • Customer service
  • EMR / EHR
  • Clinical documentation
  • Electronic medical records
  • CPR

Certification

Certified Medical Assistant- AAMA

Timeline

Deli Associate

Walmart
07.2025 - Current

Certified Medical Assistant

Mercy Hospital Joplin
05.2025 - Current

Certified Medical Assistant

Better Health Group
01.2023 - 02.2023

Certified Medical Assistant

OSU Medical Center
01.2022 - 12.2022

Sales Associate

Claires Stores Inc
11.2021 - 03.2022

Problem Solver

Amazon
05.2021 - 12.2021

Certified Medical Assistant

AHS Oklahoma Physicians Group
05.2018 - 12.2024

Medical Assistant

Tulsa Pain Consultants
10.2017 - 05.2018

Medical Assistant

Swift Staffing
04.2017 - 07.2017

Assistant Store Manager

Robert Acklin
10.2015 - 03.2019

Manager on Duty

Books-A-Million
01.2015 - 10.2015

Certificate of Completion - Medical Assistant And Phlebotomy

Community Care College

Similar Profiles

CREATE PROFILE