Heather Tolaro
Buffalo Grove,IL
Summary
Highly-motivated employee with desire to take on new challenges, Strong worth ethic, adaptability and exceptional interpersonal skills. adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to the executive team. Analyzes, prioritize and completes tasks with professionalism and sound judgement.
Overview
20
20
years of professional experience
Work History
Managing Broker
Heather Tolaro Real Estate
03.2017 - Current
- Handle complaints
- Design office procedures
- Maintain escrow accounts
- Present offers
- Coordinate closings
- Establishing and maintaining relationships with clients, agents and other real estate professionals.
- Reviewing documents such as contracts, leases, purchase agreements, title commitments and surveys.
- Developing marketing plans for properties to ensure maximum exposure and optimal results.
- Providing guidance on pricing strategies, market trends and negotiation tactics.
- Maintaining records of sales transactions and ensuring appropriate filing of paperwork.
- Organizing events such as open houses, seminars or workshops for agents to build their skillsets.
- Providing advice on mortgage options available for prospective buyers.
- Resolving customer complaints promptly in a professional manner.
- Collaborating closely with vendors such as appraisers or lenders when needed.
- Implementing policies regarding safety procedures at work sites or during property showings.
- Coordinating meetings between clients and legal representatives when necessary.
Executive Assistant
Global Cold Chain Solutions
Elk Grove, Il
01.2024 - 06.2024
- Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
- Organized meetings and conference calls for the CEO and ensured all necessary materials were prepared in advance.
- Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
- Created agendas for senior management meetings and took minutes during those meetings.
- Maintained a calendar of appointments for the CEO, ensuring that all commitments were met on time.
- Developed presentations for board meetings and other key stakeholders.
- Managed special projects as assigned by the CEO in a timely manner.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
- Arranged international travel itineraries for business trips taken by top executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
Education and Credential Coordinator
National Association Of The Remodeling Industry - Metropolitan Washington Chapter
Wheeling, IL
09.2022 - 07.2023
- Manage all education needs
- Manage testing requirements to ensure proper credentials
- Scheduling, and calendar management.
- Handle testing scores and reports.
- Produce letter and credentialing information to the Director.
- Prepare and edit all credentials before mailing them to clients.
- Attend all Nari Board meetings. Take meeting minutes.
- Answer phone calls. Monitor emails and respond as needed.
Real Estate Broker
Remax '10'
02.2013 - 03.2016
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Analyzed market trends and conducted research to identify potential buyers for properties.
- Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
- Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
- Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
- Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
- Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
- Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
- Organized open houses for prospective buyers in order to showcase available properties.
- Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
Assistant
Jay Marr @ Verus Partners
01.2009 - 01.2013
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Compiled data into spreadsheets for analysis or reporting purposes.
Research Assistant
Bosen Lake Real Estate
01.2006 - 01.2008
- Research demographic statistics, assist in operations, conduct data analysis, and support the sales team.
- Conducted primary and secondary research to identify relevant information for project development.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Prepared comprehensive reports summarizing research findings.
- Performed literature reviews to ensure accuracy of results.
- Provided support for faculty members with grant applications related to research projects.
Office Manager
White Glove Professional Cleaners
01.2005 - 01.2006
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Education
Managing Broker CE
Real Estate Institute
Chicago, Il02-2023
Managing Broker CE -
AHI Real Estate
Chicago, IL02.2021
Managing Broker -
Real Estate Institute
Chicago, IL08.2016
Real Estate Broker -
Real Estate Institute
Chicago, IL03.2013
Human Resources -
M.A.T.C
Milwaukee, WI01.2005
Business Management -
SIC
Harrisburg, IL01.1999
Skills
- Real Estate Law
- Innovation and Creativity
- Trustworthiness
- Compliance requirements
- Social Media Marketing
- Training and coaching
- Marketing expertise
- Sales technique development
- Relationship Management
- Microsoft 365
- Database Management
- Scheduling
- Customer Service
- Business Administration
- Administrative Support
- Social media knowledge
- Travel Coordination
- Calendar Management
- Document Preparation
- Schedule Management
- Phone Etiquette
- File Organization
Key Qualifications
- Strong assessment, communication, and follow-up skills. Ensures project goals are met and project budget maintained.
- Highly organized, efficient and focused with expert time management skills; able to prioritize and complete projects on time, working with a team or independently.
- Proactive problem solver; consistently identify business areas in need of improvement before implementing effective solutions that increase overall productivity and efficiency.
- Proficient in Microsoft Office
Timeline
Executive Assistant
Global Cold Chain Solutions
01.2024 - 06.2024
Education and Credential Coordinator
National Association Of The Remodeling Industry - Metropolitan Washington Chapter
09.2022 - 07.2023
Managing Broker
Heather Tolaro Real Estate
03.2017 - Current
Real Estate Broker
Remax '10'
02.2013 - 03.2016
Assistant
Jay Marr @ Verus Partners
01.2009 - 01.2013
Research Assistant
Bosen Lake Real Estate
01.2006 - 01.2008
Office Manager
White Glove Professional Cleaners
01.2005 - 01.2006
Managing Broker CE
Real Estate Institute
Managing Broker CE -
AHI Real Estate
Managing Broker -
Real Estate Institute
Real Estate Broker -
Real Estate Institute
Human Resources -
M.A.T.C
Business Management -
SIC
Similar Profiles
Hemanth Kumar BondalapatyHemanth Kumar Bondalapaty
Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)Payroll Specialist at Distinguished Real Estate (Al Tayer Group Company- Luxury Real Estate)
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
JOSE E. Garcia LopezJOSE E. Garcia Lopez
Machine Operator at UlineMachine Operator at Uline
Anil DandaAnil Danda
Senior Manager at CapgeminiSenior Manager at Capgemini