Heather Tolbert

• Wrote, reviewed and edited proposals for grants, gifts and contracts.
• Built relationships with donors, government officials and other organizations to secure funding and support for organization.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Organized special events and activities to boost youth engagement and improve lives of at-risk children.
• Brainstormed and implemented creative event concepts and themes.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Performed research and analysis to develop new projects, proposals and system modifications.

• Developed and maintained relationships with external partners to facilitate program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Connected individuals with available and relevant resources.
• Created and implemented community-based programs to improve education or fill specific needs.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.

• Provided counseling and support to clients with drug and alcohol abuse issues.
• Kept accurate and detailed records to track and document client progress.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Monitored client progress to make necessary adjustments for client success.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Supported aftercare planning for continued recovery after treatment.
• Developed individual treatment goals based on history and diagnosis.
• Adapted to existing methods and procedures to create alternative solutions.
• Understood strategic direction set by management related to team goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Signed diagnostic assessments and individual plans of care to initiate client treatments.
• Enlisted support of volunteers and collaborated with businesses and community groups.
• Identified, evaluated and developed solutions to remove roadblocks to change.
• Helped conceive and oversee grassroots support or opposition for proposed changes.
• Developed and maintained relationships with community organizations and agencies.

• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Supported residents in coping with emotions and fears through one-on-one sessions.
• Monitored and documented client progress toward meeting goals and objectives.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Maintained clean, safe, and well-organized patient environment.
• Responded to room transfers, incident reports, and maintenance requests.
• Supervised daily activities and provided assistance to staff.
• Assisted residents in preparing for activity and social programs.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.