Heather Tollefson
Mount Horeb,WI
Summary
Accomplished leader with a proven track record at Thermo Fisher Scientific Inc., adept in Operations Management and fostering Teamwork and Collaboration. Excelled in enhancing performance through coaching, achieving significant improvements in team efficiency. Skilled in Human Resources Management, driving diversity, and inclusion initiatives. Demonstrated excellence in achieving key performance indicators, with a focus on results.
Overview
9
9
years of professional experience
Work History
Team Lead/Administrative Services Manager
Thermo Fisher Scientific Inc.
09.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conduct regular team meetings to discuss goals, progress and any issues needing resolution.
HR Generalist
Coating Place Inc
07.2021 - 05.2023
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
Membership & Project Coordinator
Tavern League Of Wisconsin
11.2020 - 06.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Handle management of communication to Board Members by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Run regularly scheduled reports and email to League Leaders
- Set up new members and process renewals
- Trade Show Coordinator
- Food Safety Class Coordinator, Schedule Classes, Create Roster
- Disperse, manage and maintain excel spreadsheet for Annual Calendar Raffle
- Maintain inventory in administrative building supply closet to prevent shortages of supplies. Arrange hotel accommodations for Board Members business meetings and trips.
Office Operations Associate
Wisconsin Department of Health Services
07.2020 - 10.2020
- Offer diverse clerical support to office team members, including managing correspondence and tracking documentation.
- Monitor calendars and scheduled appointments based on Bureau Directors availability and established load limits.
- Create professional memoranda, letters and agendas for meetings with expected deadlines for distribution.
- Created and updated excelspreadsheets
- Track usage of office supplies and placed orders to maintain inventory levels.
- Schedule meetings for Bureau Directors and coordinated materials to be distributed to all attendees.
- Organize training materials and user manuals to promote onboarding sessions. Help steer interview recruitments
- Document office procedures and processes into admin manual for use by all administrative personnel.
- Take meeting minutes and distribute action items
Admnistrative Assistant
JP Cullen & Sons
08.2019 - 02.2020
- Send out daily DPF email for Epic and Rochester.
- Update tracking sheet daily & keep email template up to date with correct distribution list
- Epic Contracts - Enter in Newforma and tracking sheet when COIs are returned
- Tracking/calling on contracts & COI's not returned
- Phone reception
- Scanning all Design Meeting notes and filing
- Meeting Participation and Meeting Minutes
- Coordination meetings
- Coordinating Monthly Site Lunches
- Any other miscellaneous items or errands requested
Director of First Impressions
Berndtcpa
11.2015 - 04.2019
- Welcomed vistors by greeting them, in person or on the telephone; answered or referring
inquires - Directed visitors by maintaining employee schedules giving instructions
- Answered, screened and forwarded all incoming phone calls while providing basic information when needed
- Updated appointment calendars and schedule meetings/appointments
- Received and sorted daily mail/deliveries/couriers
- Ordered office supplies
- Clerical duties such as photocopying, faxing, filing and collating
- Maintained all client engagement letters and sent out yearly
- Meet with clients, assisting in signing of legal tax documents
Education
High School Diploma -
Mount Horeb High School
Mount Horeb, WIMadison Area Technical College
Madison 05.1997 - 05.1997
Skills
Customer Focus
Coaching and Mentoring
Performance monitoring
Performance Improvement
Schedule Management
Operations Management
Production Monitoring
Employee Evaluation
Diversity and Inclusion
Key Performance Indicators
Human Resources Management
Teamwork and Collaboration
Problem-Solving
Timeline
Team Lead/Administrative Services Manager
Thermo Fisher Scientific Inc.
09.2023 - Current
HR Generalist
Coating Place Inc
07.2021 - 05.2023
Membership & Project Coordinator
Tavern League Of Wisconsin
11.2020 - 06.2021
Office Operations Associate
Wisconsin Department of Health Services
07.2020 - 10.2020
Admnistrative Assistant
JP Cullen & Sons
08.2019 - 02.2020
Director of First Impressions
Berndtcpa
11.2015 - 04.2019
Madison Area Technical College
05.1997 - 05.1997
High School Diploma -
Mount Horeb High School
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