Heather Tomaka
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Property and Casualty Insurance Agent
Teleperformance USA
Killeen, TX
05.2025 - 08.2025
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
- Streamlined policy issuance processes, enhancing client onboarding efficiency.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
Financial Service Representative
World Finance
Killeen, TX
06.2022 - 03.2023
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Guided customers toward upward credit mobility through good financial choices.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
13B Cannon Crewmember
U.S Army
Colorado Springs, CO
02.2020 - 03.2022
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
- Skillfully targeted and fired weapons to quickly eliminate enemy equipment, personnel and craft.
- Inspected and repaired systems to maximize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Restaurant Team Member
Chick-fil-A
Fort Worth, TX
05.2019 - 11.2020
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Lifeguard
Great Wolf Lodge Grapevine
Grapevine, TX
10.2018 - 01.2020
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Used training and medical supplies to examine injured people and administer first aid.
Lifeguard
Magic Springs Theme And Water Park
Hot Springs, AR
05.2018 - 07.2018
- Watched over swimmers to respond quickly to distress situations.
- Observed sections of assigned water zone of responsibility.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Administered first aid and CPR in response to life-threatening situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Crew Member
A Narrow Escape
Hot Springs, AR
08.2017 - 03.2018
- Observed general operations for safety hazards or risks and quickly implemented solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Saginaw High School
Fort Worth, TX05.2019
Associate of Applied Science - General Studies
Central Texas College
Killeen, TX12-2026
Skills
- Cash handling
- Certificates of deposit
- Customer relationship building
- Sales goals
- Administrative Support
- Work Task Prioritization
- Product Knowledge
- Continuous Development
- Attention to Detail
- Willingness to Learn
- Teamwork and Collaboration
- Interim Manager
- Goal-oriented mindset
Timeline
Property and Casualty Insurance Agent
Teleperformance USA
05.2025 - 08.2025
Financial Service Representative
World Finance
06.2022 - 03.2023
13B Cannon Crewmember
U.S Army
02.2020 - 03.2022
Restaurant Team Member
Chick-fil-A
05.2019 - 11.2020
Lifeguard
Great Wolf Lodge Grapevine
10.2018 - 01.2020
Lifeguard
Magic Springs Theme And Water Park
05.2018 - 07.2018
Crew Member
A Narrow Escape
08.2017 - 03.2018
High School Diploma -
Saginaw High School
Associate of Applied Science - General Studies
Central Texas College