Heather Tomaka
Killeen,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Property and Casualty Insurance Agent
Teleperformance USA
05.2025 - 08.2025
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
- Streamlined policy issuance processes, enhancing client onboarding efficiency.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
Financial Service Representative
World Finance
06.2022 - 03.2023
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Guided customers toward upward credit mobility through good financial choices.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
13B Cannon Crewmember
U.S Army
02.2020 - 03.2022
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
- Skillfully targeted and fired weapons to quickly eliminate enemy equipment, personnel and craft.
- Inspected and repaired systems to maximize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Restaurant Team Member
Chick-fil-A
05.2019 - 11.2020
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Collected money, made change and counted out register at end of shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Lifeguard
Great Wolf Lodge Grapevine
10.2018 - 01.2020
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Observed sections of assigned water zone of responsibility.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Used training and medical supplies to examine injured people and administer first aid.
Lifeguard
Magic Springs Theme And Water Park
05.2018 - 07.2018
- Watched over swimmers to respond quickly to distress situations.
- Observed sections of assigned water zone of responsibility.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Administered first aid and CPR in response to life-threatening situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Crew Member
A Narrow Escape
08.2017 - 03.2018
- Observed general operations for safety hazards or risks and quickly implemented solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Saginaw High School
Fort Worth, TX05.2019
Associate of Applied Science - General Studies
Central Texas College
Killeen, TX12-2026
Skills
- Cash handling
- Certificates of deposit
- Customer relationship building
- Sales goals
- Administrative Support
- Work Task Prioritization
- Product Knowledge
- Continuous Development
- Attention to Detail
- Willingness to Learn
- Teamwork and Collaboration
- Interim Manager
- Goal-oriented mindset
Timeline
Property and Casualty Insurance Agent
Teleperformance USA
05.2025 - 08.2025
Financial Service Representative
World Finance
06.2022 - 03.2023
13B Cannon Crewmember
U.S Army
02.2020 - 03.2022
Restaurant Team Member
Chick-fil-A
05.2019 - 11.2020
Lifeguard
Great Wolf Lodge Grapevine
10.2018 - 01.2020
Lifeguard
Magic Springs Theme And Water Park
05.2018 - 07.2018
Crew Member
A Narrow Escape
08.2017 - 03.2018
High School Diploma -
Saginaw High School
Associate of Applied Science - General Studies
Central Texas College