Heather Tomaski
Cheektowaga
Summary
Detail-oriented driver with strong skills in vehicle inspection, safety compliance, and effective communication. Committed to ensuring cargo security and timely deliveries while adhering to safety protocols.
Overview
20
20
years of professional experience
Work History
Driver
Fed Ex Ground
Cheektowaga
10.2025 - Current
- Operated delivery vehicles safely across designated routes.
- Loaded and unloaded freight efficiently at distribution centers.
- Communicated with dispatch to confirm delivery schedules.
- Maintained vehicle cleanliness and performed routine checks.
- Followed safety protocols to ensure secure deliveries.
- Assisted teammates with package sorting during peak times.
- Documented delivery information accurately for record-keeping.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Assisted with loading and unloading freight when necessary.
Manager
McDonald's
Cheektowaga
07.2022 - Current
- Managed daily operations to ensure efficient restaurant performance.
- Trained and supervised team members on customer service standards.
- Implemented inventory control measures to reduce waste and ensure availability.
- Coordinated staff schedules to meet peak service demands effectively.
- Enforced health and safety regulations to maintain a clean environment.
- Conducted regular performance evaluations for team members' development.
- Oversaw cash handling procedures to ensure accuracy and compliance.
- Facilitated communication between staff and management for smooth operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Driver
Associated Couriers
Hazelwood
05.2017 - 01.2022
- Operated delivery vehicles safely across designated routes.
- Inspected packages for damage before transport.
- Loaded and unloaded freight efficiently at distribution centers.
- Communicated with dispatch to confirm delivery schedules.
- Maintained vehicle cleanliness and performed routine checks.
- Followed safety protocols to ensure secure deliveries.
- Assisted teammates with package sorting during peak times.
- Delivered goods and services to customers on time and in excellent condition.
- Documented delivery information accurately for record-keeping.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted with loading and unloading freight when necessary.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Drove trucks to and from job sites to deliver supplies.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Reported any incidents involving the truck or its cargo to management immediately.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Driver
Buffalo Delivery
Buffalo
07.2006 - 01.2022
- Loaded and unloaded freight efficiently at distribution centers.
- Inspected packages for damage before transport.
- Operated delivery vehicles safely across designated routes.
- Communicated with dispatch to confirm delivery schedules.
- Followed safety protocols to ensure secure deliveries.
- Assisted teammates with package sorting during peak times.
- Documented delivery information accurately for record-keeping.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained accurate logs of vehicle inspections and repair status.
- Drove trucks to and from job sites to deliver supplies.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Adhered to traffic laws and regulations to prevent accidents.
- Followed routes assigned by dispatchers to meet delivery objectives.
Driver
Mobile Air Transport
Cheektowaga
06.2015 - 03.2016
- Operated delivery vehicles safely across designated routes.
- Inspected packages for damage before transport.
- Loaded and unloaded freight efficiently at distribution centers.
- Communicated with dispatch to confirm delivery schedules.
- Maintained vehicle cleanliness and performed routine checks.
- Followed safety protocols to ensure secure deliveries.
- Assisted teammates with package sorting during peak times.
- Documented delivery information accurately for record-keeping.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained accurate logs of vehicle inspections and repair status.
- Assisted with loading and unloading freight when necessary.
- Drove trucks to and from job sites to deliver supplies.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Skills
- Vehicle inspection
- Route planning
- Cargo security
- Safety compliance
- Delivery documentation
- Customer relationship management
- Staff training
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Route logs
- DOT compliance
- Vehicle inspections
- Schedule management
- Delivery pickup
- Safe driving techniques
- Driving and transportation
- Adaptable driving techniques
- Safe driving practices
- CDL license
- GPS and route planning
- Transportation
- Customer service
Timeline
Driver
Fed Ex Ground
10.2025 - Current
Manager
McDonald's
07.2022 - Current
Driver
Associated Couriers
05.2017 - 01.2022
Driver
Mobile Air Transport
06.2015 - 03.2016
Driver
Buffalo Delivery
07.2006 - 01.2022