Heather Tomlinson
Administrative Assistant
Concord,CA
Summary
Systematic, organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced office settings. Self-motivated team-player with expertise completing various clerical tasks and offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks when working with little to no supervision.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant/Ambassador
Oakmont Memorial Park & Mortuary
Lafayette, CA
02.2022 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Managed relational database to store information for reference, reporting and analysis.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Office Manager
Caliber Collision
Oakland, CA
06.2019 - 02.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Manager of Operations
A Sweet Affair Bakery/ Cafe
Walnut Creek, CA
08.1990 - 02.2019
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified procedure or process changes required to improve performance and productivity.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes to reduce downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed systems to track and log work issues.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Education
High School Diploma -
Alhambra Senior High School
Martinez, CA 09.1984 - 06.1990
Skills
Purchase orders organization
Business correspondence
Recordkeeping
Letter preparation
Project Management
Invoice Processing
Meeting arrangements
Mail handling
Office management
Documentation and reporting
Filing and data archiving
Time management
Project planning
Microsoft Software expertise
Event Coordination
Inbound phone call handling
Timeline
Administrative Assistant/Ambassador
Oakmont Memorial Park & Mortuary
02.2022 - Current
Office Manager
Caliber Collision
06.2019 - 02.2020
Manager of Operations
A Sweet Affair Bakery/ Cafe
08.1990 - 02.2019
High School Diploma -
Alhambra Senior High School
09.1984 - 06.1990