Heather Tompkins
Chehalis,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hospice care professional skilled in patient support, personal care, and emotional assistance. Proven ability to collaborate with healthcare teams to achieve compassionate and effective care. Reliable and adaptable, ensuring seamless integration with changing care needs. Strong interpersonal skills, empathy, and attention to detail foster comforting environment for patients and families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospice Aide
Providence Sound Hospice
09.2023 - Current
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
Fill Tech Associate 1
Northwest Cannabis Solutions
09.2015 - 01.2023
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on CNC machines.
- Completed job reports and logs immediately following service calls.
- Utilized control mechanisms and hands-on procedures to operate machines.
Fill Team Manager
Northwest Cannabis Solutions
09.2015 - 01.2023
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on daily basis and coached and trained at least 10 team members, increasing quality of work and employee motivation.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Passionate about learning and committed to continual improvement
- Skilled at working independently and collaboratively in a team environment
Education
Certified Nursing Assistant - Health Care
ProCare Academy
Olympia, WA06-2023
High School Diploma -
Preble High School
Green Bay, WI06.2012
Skills
- Project Support
- Deadline Compliance
- Assembly Procedures
- Time Management
- Team Training
- Company Safety Procedures
- Maintaining Clean Work Areas
- Daily Logs
- Multitasking and Organization
- Grooming assistance
- Bathing Assistance
- Compassionate Care
- Catheter Care
- Relationship Building
- End of life care
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Hospice Aide
Providence Sound Hospice
09.2023 - Current
Fill Tech Associate 1
Northwest Cannabis Solutions
09.2015 - 01.2023
Fill Team Manager
Northwest Cannabis Solutions
09.2015 - 01.2023
High School Diploma -
Preble High School
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Certified Nursing Assistant - Health Care
ProCare Academy
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