Heather Torrance
Crossville
Summary
Dynamic professional with a proven track record in customer service and team collaboration at Kmart. Adept at problem-solving and maintaining high customer satisfaction through effective communication and conflict resolution. Known for dependability and adaptability, consistently improving service levels and fostering a positive work environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Noon Duty
Auburn Elementary School
08.2009 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Department Manager
Kmart
05.2003 - 06.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Representative
Best Gas
06.1998 - 10.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
B&c True Value Home And Garden Center
09.1996 - 06.1998
- Improved customer service levels with timely and accurate demand forecasts.
- Displayed excellent customer service when greeting customers and accepting donations.
- Provided outstanding customer service.
- Documented customer service policies, scripts and procedures in [Language].
Education
High School Diploma -
NEVADA UNION HIGH SCHOOL
Grass Valley, CA06-1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Noon Duty
Auburn Elementary School
08.2009 - 06.2011
Department Manager
Kmart
05.2003 - 06.2007
Customer Service Representative
Best Gas
06.1998 - 10.1999
Customer Service
B&c True Value Home And Garden Center
09.1996 - 06.1998
High School Diploma -
NEVADA UNION HIGH SCHOOL
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