Summary
Overview
Work History
Education
Skills
Timeline
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Heather Torres

Deerfield Beach,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Possess a wide variety of administrative and computer skills. Enjoy working both with other people and alone. No task is ever too difficult to tackle, love a challenge and never want to stop learning new things.

Overview

20
20
years of professional experience

Work History

Roofing Department Manager

Federal Engineering & Testing, Inc.
09.2021 - Current
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Ensured timely delivery of proposals by effectively managing deadlines and prioritizing tasks.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Prepared project documents, reports and brochures.

Construction Project Coordinator

Barron Development Corp.
08.2020 - Current
  • Coordinated scheduling of new construction and renovation projects between subcontractors
  • Collaborated with field personnel to address and solve on-site issues, as needed
  • Coordinate contractor material orders and deliveries based on project schedules
  • Prepared Request to Award, subcontractor agreements and change orders
  • Responsible for transmittals, submittals, request for information and request for proposal
  • Designed and implemented filing systems to keep accurate records on projects
  • Maintained bid, superintendent, project manager, and estimator calendars and Master Control Log
  • Managed all change orders and proposals from vendors
  • Created excellent relationships with vendors and client
  • Created and maintained job folders
  • Provided customer service to subcontractors, customers, and field employees.

Administrative Assistant

Florida Engineering & Testing, Inc.
01.2004 - 07.2020
  • Designed and developed detailed report masters
  • Answered and routed 5 phone lines, took messages & responded to voicemails via call back
  • Faxing, filing, copying, scanning, emailing, printing, etc
  • Scheduled engineering site inspections (drilling/subsoil investigation, compaction, concrete testing, etc.)
  • Communicated with field inspectors to resolve on-site issues
  • Responsible for opening/closing building, turning off alarm, etc
  • Managed portfolio of 550+ active accounts
  • Created and sent out invoices based on project milestones, percentages and monthly service contracts
  • Accepted and applied payments via credit card, cash, or check
  • Prepared and dropped off bank deposits
  • Created detailed A/R reports, Customer Statements and general collection reports on regular basis
  • Reconciled & researched account discrepancies
  • Assisted customers with phone inquiries regarding their account status
  • Researched and processed returns, credits, & over payments
  • Reported directly to the owner and senior engineer
  • Attended Marketing / Networking Events before and after hours
  • Took prospective Clients and professional colleagues out for lunch to discuss upcoming projects and potential leads
  • Created proposals for Geotechnical Engineering, Roof Testing and Inspections based off of Engineers design specifications or State/County Regulations.

Education

Associate of Arts in Business Administration -

Broward College
Coconut Creek, FL
06.2009

Skills

  • Performance Management
  • Team Supervision
  • General Contracting Professional
  • Office Administration/Management
  • Report Development
  • Document Conversion
  • Documentation and Reporting
  • Accounting Skills
  • Scheduling
  • Database Management
  • Invoice Processing
  • Records Management

Timeline

Roofing Department Manager

Federal Engineering & Testing, Inc.
09.2021 - Current

Construction Project Coordinator

Barron Development Corp.
08.2020 - Current

Administrative Assistant

Florida Engineering & Testing, Inc.
01.2004 - 07.2020

Associate of Arts in Business Administration -

Broward College

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Heather Torres