Heather Townes
Mckenzie,TN
Summary
Dynamic law enforcement professional with extensive experience in public safety, conflict resolution, and criminal investigations, poised to excel in challenging environments. Proven track record of achieving results through effective teamwork and adaptability, fostering strong community relationships built on trust. Exceptional communication and problem-solving skills contribute to a steadfast commitment to justice and public service. Recognized for reliability and flexibility in navigating the complexities of law enforcement demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Carroll County Sheriff's Office
Huntingdon, TN
07.2024 - Current
- Enforced laws and regulations, ensuring public safety and community compliance.
- Conducted thorough investigations, gathering evidence and preparing detailed reports.
- Collaborated with local agencies to coordinate emergency response efforts effectively.
- Trained new deputies on operational procedures and community engagement strategies.
- Oversaw daily patrol operations, monitoring activities and responding to emergencies promptly.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Correctional Officer
Carroll County Sheriff's Office
Huntingdon, TN
03.2018 - 02.2023
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Inspected conditions of locks, window bars, doors and gates of correctional facility to ensure security and help prevent escapes.
- Monitored access control systems, including CCTV systems for nefarious activities such as theft and unruly behavior.
- Counted inmates on routine and emergency basis.
- Monitored assigned inmates and controlled operations to reduce internal incidents and rule infractions.
- Managed officer assignments to ensure optimal productivity.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Customer Service Representative
Zline Kitchen and Bath
Bruceton, TN
03.2021 - 10.2022
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Implemented process improvements that streamlined issue resolution workflows.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN12-2024
Associate of Applied Science - Criminal Justice
Nashville State Community College
Waverly, TN01-2020
High School Diploma -
McEwen High School
McEwen, TN01-2013
Skills
- Court testimony
- Strong leader
- Computer skills
- Weapons training
- Quick learner
- Training and development
- Skilled researcher
- Critical thinking
- Trained in security
- First aid certified
- Public relations understanding
- Adept multi-tasker
- Gang knowledge
- Integrity and ethics
- Incident response
- De-escalation techniques
Certification
- Certified Law Enforcement Officer, TLETA - 2023
- Current Drug Trends-Drug Identification for Corrections, St. Petersburg College - 2022
- Certified Basic Gang Investigator, Tennessee Gang Investigators Association- 2022
- Human Trafficking: Investigations & Prosecutions, Law Enforcement Innovation Center - 2025
- Officer Response to Active Shooter/Killer Level II, TLETA - 2026
- Certified DUI Detection & Standardized Field Sobriety Testing, Tennessee Highway Safety Office - 2024
Timeline
Deputy Sheriff
Carroll County Sheriff's Office
07.2024 - Current
Customer Service Representative
Zline Kitchen and Bath
03.2021 - 10.2022
Correctional Officer
Carroll County Sheriff's Office
03.2018 - 02.2023
Bachelor of Science - Criminal Justice
Bethel University
Associate of Applied Science - Criminal Justice
Nashville State Community College
High School Diploma -
McEwen High School