Heather Tracey
Garner,NC
Summary
Dedicated to punctuality and reliability, prioritizing efficient and timely task completion. Possessing a strong work ethic and proactive problem-solving approach, consistently striving for excellence. Excels in fostering positive relationships with colleagues and clients as a team player, utilizing excellent communication skills to ensure effective collaboration.
Overview
15
15
years of professional experience
Work History
Product Assembler
Caterpillar
Clayton, NC
06.2021 - Current
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Consistently met production deadlines by staying focused and efficiently managing workload.
- Improved product quality with thorough inspection and adherence to company standards.
- Assisted in training new employees on assembly procedures, ensuring consistency across the team.
- Adhered to safety practices and quality standards at all times.
Team Lead
OPW
Smithfield, NC
03.2018 - 06.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Frequently inspected production area to verify proper equipment operation.
Clerk
Harris Teeter
Mooresville, NC
10.2015 - 01.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Learned duties for various positions and provided backup at key times.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Associate Trainer
Panera Bread
Mooresville, NC
06.2011 - 10.2015
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new employees in groups and in one-on-one scenarios.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Certificate - Dog Trainer
Animal Behavior College
Santa Clarita, CA01-2026
High School Diploma -
Lake Norman
Mooresville06-2011
Skills
- Clear Communication
- Effective Organizing
- Collaborative Teamwork
- Workplace safety
- Visual inspection
- Quality Assurance
- Time management
- Maintaining Clean Environments
- Adaptive and Creative
Interests
- I like working with my hands and fixing things.
- Animal Care
- Personal Development and Self-Improvement
- Video Gaming
Timeline
Product Assembler
Caterpillar
06.2021 - Current
Team Lead
OPW
03.2018 - 06.2021
Clerk
Harris Teeter
10.2015 - 01.2018
Associate Trainer
Panera Bread
06.2011 - 10.2015
Certificate - Dog Trainer
Animal Behavior College
High School Diploma -
Lake Norman