HEATHER TRAHAN

• Handled daily collection of utility payments for water, sewer, and gas.
• Answered phones and related messages to field and office personnel.
• Processed opening and closing of accounts requested by customer listed on account.
• Reviewed cases to identify factors such as cold weather, leaks, or continuous water use impacting consumption.
• Ability to multitask, work independently and diligently on detailed clerical tasks, communicate effectively and professionally with the public through knowledge of processes, files, and reports of services provided in areas of assignment, administrative skills.
• Assisting with the permit department allowed me to sell and process permits for commercial and residential properties.
• I was able to become familiar with our city ordinances and other requirements that we have in place. Example: all backflow preventers had to be inspected yearly.
• I maintained relationships with contractors, developers, and engineers.

• Maintained friendly and professional customer interactions at all times in person or over the phone.
• Created and updated customer accounts with relevant information,
• Answered customer questions regarding products, prices, and availability.
• Wrote sales contracts for orders, obtained and submitted orders for processing - I followed the process from taking the order to making sure it was delivered in a timely manner. I was responsible for making sure the correct order was delivered in a timely manner.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Delivered problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.

I was responsible for posting daily payments and working denied insurance claims from Medicare, Medicaid, and third party companies.

Responsibilities included correcting and refilling of denied insurance claims.

I scanned all older documents into new system upgrade to move away from hard copies.

Updated data entry from tickets to customers accounts.

Made calls to collect money owed to the company, worked out payment arrangements for most customers.