Heather Traner
Camp Murray,WA
Summary
Professional experienced in multitasking and handling stress. Brings service skills, knowledge and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting what the restaurant has to offer.
Overview
35
35
years of professional experience
Work History
Court Reporter
Freelance
Varies, CA
07.1999 - Current
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Server
Various
Carlsbad, Escondido, Vista, San Marcos, CA
09.1986 - 02.1999
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Rang up orders and delivered checks and cashed out
- Carry own cash and also worked register
- Hostess
- Communication skills, chatting with customers, offering any specials that are running, making suggestions from menu
- Handling any conflict by remedying the situation either on my own or at the advice of a manager, making sure the customer leaves satisfied and happy
- Creating an atmosphere that people will want to revisit
Education
CSR License - Court Reporting
ROP
Oceanside CASkills
- Conflict and Complaint Resolution
- Food and Beverage Service
- Covid Symptom Screening
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Cool Under Pressure
- Warm and Friendly
- Special Requests and Substitutions
- Team Player
- Order Accuracy and Delivery
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Customer Service and Rapport
- Specials Promotion and Upselling
- High-Volume Dining
- Food Plating and Presentation
- Taking Reservations
- Preparing Guest Salads
- Kitchen Staff Coordination
- Guest Accommodations
- Restocking Condiments
- Table Clearing
- Shift Checklists
- Inspecting Tickets
- Station Preparation
- Restaurant Operation
- Dining Room Monitoring
- Corrective Actions
- Table Setting Arrangements
- Greeting and Escorting Guests
- Bussing Tables
- Dish Preparation
- Dessert Preparation
- Stocking and Replenishing
- Guest Satisfaction
- Dietary Restrictions
- Beverage Preparation
- Customized Menus
- Adaptable and Flexible
- Courteous Phone Demeanor
- Table Monitoring and Turnover
- Wine and Liquor Service
- Mixed Drinks Preparations
- Cocktail Knowledge
Timeline
Court Reporter
Freelance
07.1999 - Current
Server
Various
09.1986 - 02.1999
CSR License - Court Reporting
ROP
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