Heather Trimnal
Orlando,FL
Summary
Successful Customer Order Specialist with 18 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
29
29
years of professional experience
Work History
Customer Order Specialist
The Home Depot
11.2005 - Current
- Monitored orders and delivered status updates to customers regarding arrivals.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers and service providers.
- Established effective working relationships with associates, vendors, service providers, logistics company contacts and customers.
- Responded to customer calls and emails in a timely manner to answer questions about products and services.
Special Services and Phone Center Supervisor
The Home Depot
08.2002 - 11.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized work areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Special Services Associate
The Home Depot
11.1994 - 08.2002
- Greeted customers entering store and responded promptly to customer needs.
- Performed special service desk operations.
- Operated cash register and assisted co-workers with complex transactions such as refunds and re-rings.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Human Resources Management
Eckerd College
St. Petersburg, FL05.1990
Skills
- Excellent Communication
- Empathy and Patience
- Organizational Skills
- Relationship Building
- Multitasking Abilities
- Problem Solving
- Time Management
- Improvement Processes
- Issue Acknowledgement and Resolution
Timeline
Customer Order Specialist
The Home Depot
11.2005 - Current
Special Services and Phone Center Supervisor
The Home Depot
08.2002 - 11.2005
Special Services Associate
The Home Depot
11.1994 - 08.2002
Bachelor of Arts - Human Resources Management
Eckerd College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Adamaris LopezAdamaris Lopez
Sales Associate at The Home DepotSales Associate at The Home Depot
Valerie JeanValerie Jean
Customer Service Representative at The Home DepotCustomer Service Representative at The Home Depot