Heather Trimnal

Customer Order Specialist

The Home Depot

11.1994 - Current

Contacted vendors to determine shipping dates and availability for specific items to notify customers.
Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
Positively engaged with customers to understand needs and responded appropriately to questions.
Assisted customers by walking through online ordering processes.
Monitored orders and delivered status updates to customers regarding arrivals.
Described product highlights and benefits to help guide purchasing decisions.
Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Stayed current on company offerings and industry trends.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Presented professional image consistent with company's brand values.