Heather Trumble
Depew,NY
Summary
Organized Event Coordinator with several years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues and arranging speakers, negotiating terms, and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Box Office Associate
Save Live- Electric City
Buffalo, NY
08.2024 - Current
- Greeted customers and provided information regarding ticketing services.
- Assisted in resolving customer inquiries and complaints in a timely manner.
- Verified validity of tickets prior to admission into events or venues.
- Performed data entry tasks such as entering customer information into databases.
- Checked system for seat availability and provided customers with available options.
- Assisted patrons with seating arrangements, ensuring the best possible experience for each guest.
- Resolved any customer complaints or issues in a professional manner.
Special Events Specialist
Seneca Resorts and Casinos
10.2023 - 12.2023
- Assist in the development of strategic special events with the property teams to increase brand awareness, drive revenue, and increase guest loyalty
- Coordinate and execute all special events ran through the department
- Responsible for reporting pre/post analytical numbers for all events
- Serve as the liaison between SA and the designated fiscal agent, UB, and Ticket Office on matters of finance
- Assist with all aspects of on the day management, pre/post event planning and execution
- Responsible for maintaining records of scheduling, evaluations, attendance records, payroll, guest responses, Proformas and any other written paperwork in Special Events
Finance Coordinator
University at Buffalo
05.2023 - 08.2023
- Review requests for funds, purchase orders, and checks and completing appropriate steps for their processing
- Process budget adjustments and revenue tracking including the oversight of the collection and deposit of funds
- Responsible for the periodic review and assisting with the updating of financial policies and procedures
- Serve as the liaison between SA and the designated fiscal agent, UB, and Ticket Office on matters of finance
- Assist clubs with questions about the finance policies and procedures
- Train student staff appointed to work in the finance department
- Advise student staff on daily activities, priorities, quality, and scheduling of tasks within the finance department
- Advise Student Staff in organizational and strategic planning and development related to their tasks
Director of Student Life
Niagara County Community College
12.2014 - 03.2023
- Oversaw the daily operations/ management of the Student Life office
- Worked to negotiate contracts with vendors and outside entities for the office and events on daily basis
- Managed Student Life department budget
- Assisted where needed in securing grants to help department initiatives
- Supervised Student Life professional staff and two graduate assistants as well as 10-12 student employees
- Created and assessed the department's Initiatives, Learning Objectives and Outcomes
- Managed and coordinated the Student Life Events calendar
- Oversaw and implemented Orientation, Opening Weekend, Welcome Week and Spring Week
- Coordinated larger major social campus events such as festivals, carnivals, socials, concerts and speakers, etc
- Organized, implemented, and chaperoned Alternative Spring Break
- Managed and oversaw all operations for the on-campus food pantry
- Managed Leadership opportunities and initiatives
- Advised and oversaw the Student Activity Fee budget of over $600,000
- Served as a voting member of the Student Government
- Provided training and resources to the Student Government and their clubs
- Acted as a liaison between the students and the administration
- Provided operational guidance and promotional support to 20+ clubs and organizations
- Served on college wide committees such as Campus Safety Committee, Diversity and Inclusion committee, Annual Roy Summer Scholarship Golf Tournament and Professional Development Days Committee
- Completed assessment plans and create departmental goals and objective through the Campus Assessment Taskforce
- Act as a member of the Title IX judicial hearing board and complete trainings yearly for Title IX compliance
Assistant Director, Student Activities/ Student Life
Niagara County Community College
07.2011 - 12.2014
- Assisted with the development and preparation of promotional materials and sources for Student Life
- Assisted with the development and implementation of co-curricular programming for the campus community
- Assisted in providing a variety of opportunities for student involvement in student activities, community service and leadership events
- Assisted students to develop and implement social and educational events
- Attended and oversaw all E-Board and general body meetings
- Oversaw all aspects of monthly programming
- Oversaw committees for themed events and evening events
- Assisted with marketing and promotion materials for events and member recruitment
Programming Coordinator, Campus Programming
Canisius College
08.2009 - 06.2011
- Assisted students to develop and implement campus wide both educational and social events including semi-formal, fall and spring concerts and Spring Fest events
- Planned, implemented, and assessed Griffins After Dark and Canisius Cinema events
- Advised and oversaw graduate assistants who planned and implemented the late-night programs
- Oversaw all aspects of the Commuter Life series and served as an advocate and liaison to Commuter Students
- Co-Advised the Commuter Student Association
- Created, coordinated, and implemented proactive educational programs
Education
Assessment in Student Affairs Advanced Certificate -
Buffalo State College
Buffalo, NY12.2022
Masters - College Student Personnel Administration
Canisius College
Buffalo, NY05.2011
Bachelor of Arts - Sociology
State University of New York at Buffalo
Buffalo, NY05.2009
Skills
- Event Promotion
- Team leadership and supervision
- Vendor and contract negotiations
- Stakeholder Management
- Project Management
- Event Planning
- Teamwork and Collaboration
- Social Media Promotion
Accomplishments
- 2022 The APCA Ernest C. Jones Advisor of the Year Award March 2022
- WNY Student Leadership Consortium Committee Chair July 2021 –July 2022
- Assn. for the Promotion of Campus Activities (APCA) Northeast Region Coordinator July 2017 - June 2020
- APCA National Conference Planning Committee Chair – March 2020 conference Fall 2019 - March 2020
Certification
- Inbound Marketing Certification by Hubspot Academy - October 2024
- Digital Marketing Certification by Hubspot Academy -October 2024
References
References available upon request.
Timeline
Box Office Associate
Save Live- Electric City
08.2024 - Current
Special Events Specialist
Seneca Resorts and Casinos
10.2023 - 12.2023
Finance Coordinator
University at Buffalo
05.2023 - 08.2023
Director of Student Life
Niagara County Community College
12.2014 - 03.2023
Assistant Director, Student Activities/ Student Life
Niagara County Community College
07.2011 - 12.2014
Programming Coordinator, Campus Programming
Canisius College
08.2009 - 06.2011
- Inbound Marketing Certification by Hubspot Academy - October 2024
- Digital Marketing Certification by Hubspot Academy -October 2024
Assessment in Student Affairs Advanced Certificate -
Buffalo State College
Masters - College Student Personnel Administration
Canisius College
Bachelor of Arts - Sociology
State University of New York at Buffalo
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