Heather Tu

Managed media and supplies to optimize testing schedules and enhance efficiency.
Scheduled work and training for analysts, improving overall workflow.
Supported Senior and Lab Operations Managers with strategic operational assistance.
Regularly updated production processes to maintain high standards.

• Basic administration tasks or department needs
• Coordinate with other departments on shared samples for testing
• Assist department management with reports and study tracking
• Work with Sales staff to update Quotes and Purchase Orders
• Work closely with Sponsors, update on testing and sample returns
• Schedule Testing by providing daily tests for analysts
• Maintain sample traceability
• Manage Sample Storage
• Strong understanding of CRM Program
• Review and approve testing
• Retain and Discard of tested samples
• Sponsor contact for Testing updates, Approval Forms and CSS reference
• Manage and assign 5s tasks for Department
• Manage inventor of supplies
• Trained in Light Obscuration Testing for Device and Water Samples

• Triage samples
• Log-in samples
• Enter study information in CRM System
• Deliver samples to appropriate locations in each lab
• Actively seek resolution for discrepant studies
• Regulatory Compliance
• Professional Development

• Responsible for over 10 employees
• Assistant under Department Manager
• Oversees work orders and supplies for Department

• Department Training
• Product Shelf Life Traceability
• Received manufacturing samples and assigned to laboratory
• Order supplies from Sponsors