Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heather Tucker

Arlington

Summary

Dynamic manager with a proven track record at Wendy's, excelling in customer service and team leadership. Achieved departmental goals through strategic planning and effective staff training, enhancing performance and engagement. Skilled in complex problem-solving, I fostered a culture of collaboration, resulting in improved operational efficiency and customer satisfaction.

I also have my CNA Certification and I got that from online through the website called mycnajobs.com. I love to help people and I have personal background in doing this. My grandmother became sick in 2019 and I was her primary caregiver. She was on breathing treatments and she had to be fed through a feeding tube. I had to grind or crush her pills she need and put them with her food into her feeding tube. When she was sick that really opened my eyes to how much I loved being able to help someone that can't help themselves.

In recent time I have found myself in school for medical billing and coding. I must say what I have learned from the few classes and courses I have taken, is amazing. It opens your eyes to so much that you don't think goes into the medical field. I recently had to stop going to school because with having four kids one starting school this year was really hard to keep up with schoolwork and everyday life as well for me. I would love to continue my dream as a CNA Nurse or a Medical Billing and Coding Agent or nurse because it has always been a dream of mine to work in the medical field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Wendy's
11.2023 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Cashier/Server/Hostess

Buffalo Wings and Rings
05.2020 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Production Control Assistant

LKQ Corporation - Keystone Automotive
01.2018 - 11.2020
  • Coordinated with engineering teams to assist in troubleshooting equipment issues, keeping downtime to a minimum and ensuring consistent output quality.
  • Participated in capacity planning efforts by providing accurate data on current capabilities and future requirements.
  • Liaised with Quality Assurance teams to address any non-conformance issues promptly, ensuring customer satisfaction was maintained.
  • Contributed to cost-saving initiatives through careful analysis of material usage patterns and identification of areas for improvement.
  • Enhanced inventory control by conducting regular audits and implementing an efficient tracking system.
  • Reduced lead times by maintaining open lines of communication with customers regarding their order status or any potential changes in delivery dates.
  • Provided timely feedback to supervisors regarding equipment needs or necessary maintenance, minimizing downtime.
  • Maintained accurate records of production data, enabling better decision making and forecasting.
  • Supported on-time delivery of products by proactively identifying potential delays and resolving issues quickly.
  • Conducted root cause analysis for production discrepancies, resulting in improved process controls and quality assurance measures.
  • Managed vendor relationships effectively, negotiating favorable terms for materials procurement and delivery schedules.
  • Played a key role in new product introductions through active involvement in pilot runs, optimizing processes before full-scale production commenced.
  • Streamlined communication between departments for smoother production processes and reduced bottlenecks.
  • Collaborated with cross-functional teams to ensure consistency in production planning and scheduling.
  • Assisted in the implementation of lean manufacturing practices, leading to increased efficiency and waste reduction.
  • Optimized production schedules by closely monitoring workflow and adjusting priorities as needed.
  • Ensured compliance with safety regulations by participating in regular inspections and promoting a safety-first culture within the team.
  • Participated in continuous improvement projects aimed at enhancing overall production efficiency and reducing cycle times.
  • Monitored inventory use and adjusted inventory control techniques.
  • Reviewed job orders and adjusted schedules for timely delivery.
  • Worked with managers to plan and coordinate production tasks.
  • Coordinated with inventory managers to plan deliveries around production schedules.
  • Trained new employees in various departments and safety standards.
  • Prepared job order documents and gave timely approvals.
  • Developed systems to expedite production and cut costs by [Number]%.
  • Established and enforced organization systems and standards.
  • Reviewed production plans to identify and report potential risks.
  • Planned material equipment and manpower needs for job.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in [Type] meetings.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL

High School Diploma -

Crosswinds Accelerated High School
Grand Prairie, TX
03-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Goal setting
  • Verbal and written communication
  • Complex Problem-solving
  • Strategic planning
  • Project management
  • Cross-functional teamwork
  • Project planning

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved employee misunderstandings which led to them understanding that the other person didn't mean to make them feel like they were disrespecting them.
  • Resolved product issue through consumer testing.

Certification

  • CNA - Certified Nurse Assistant
  • CNA - Certified Nursing Assistant

I completed my course on mycnajobs.com and I've had this certification since 5/24/2020. I would really love to take my desire of working with people to the next level.

Timeline

Manager

Wendy's
11.2023 - Current

Cashier/Server/Hostess

Buffalo Wings and Rings
05.2020 - 07.2022

Production Control Assistant

LKQ Corporation - Keystone Automotive
01.2018 - 11.2020

No Degree - Medical Billing And Coding

Ultimate Medical Academy

High School Diploma -

Crosswinds Accelerated High School

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