Summary
Overview
Work History
Education
Skills
Timeline
Heather Tullos

Heather Tullos

West Monroe,LA

Summary

My adeptness in customer relations and technical support significantly improved service delivery, achieving a consistent customer satisfaction rating.

Flexible Job Title known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.

Professional in medical field with proven track record in delivering exceptional customer service in healthcare settings. Adept at handling patient inquiries and ensuring efficient workflow. Known for team collaboration and adaptability in dynamic environments, ensuring high-quality service and patient satisfaction.

Offering solid foundation in customer service and desire to grow within healthcare field. Delivers understanding of medical terminology and healthcare protocols with strong communication and problem-solving abilities. Ready to use and develop interpersonal and organizational skills in Desired Position role.

Diligent Desired Position with comprehensive background in medical customer service. Successfully resolved patient inquiries and facilitated smooth communication between departments. Demonstrated strong problem-solving abilities and excellent interpersonal skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Sunmed Medical
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Partnered with healthcare team to facilitate smooth processing of medication refills, diagnostic test updates, and authorization referrals.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

CSR

Midsouth Medical
Monroe , La
01.2018 - 08.2023
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Processed customer adjustments to maintain financial accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Managed timely and effective replacement of damaged or missing products.
  • Processed Number invoices each weeks and mailed documentation to clients.
  • Entered orders into Type computer database system.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved Type issues over phone with Number customers daily.
  • Implemented and developed customer service training processes.
  • Trained new personnel regarding company operations, policies and
  • Created and maintained detailed database to develop promotional sales.
  • Devised workaround solutions for Type-related issues.
  • Delivered prompt service to prioritize customer needs.
  • Facilitated Type orders and completed accurate to meet aggressive deadlines.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Optimized customer support by establishing collaborative service environment.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Reviewed insurance coverage for patients to determine which party was liable for payment.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
  • Authorized surgical and Type requests in accordance with applicable plan guidelines.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Processed and recorded new policies and claims.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Checked documentation for accuracy and validity on updated systems.
  • Modified, updated and processed existing policies.
  • Reviewed Number patient cases per week and verified insurance coverage information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Responded to customer requests for products, services, and company information.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained staff on operating procedures and company services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.

Veterinary Assistant

Mclendon Vet
MONROE , La
01.2017 - 01.2018

Veterinary Assistant

Ouachita Pet Clinic
Monroe , La
06.2015 - 06.2017
  • Administered medications to animals in treatment and documented changes in condition.

Education

Ouachita High School, Monroe
05.2007

Skills

  • Report Creation
  • Retail Sales Customer Service
  • Insurance authorization
  • Active Listening
  • Credit Card Payment Processing
  • Order Fulfillment
  • Managing Multiple Tasks
  • Technical Support
  • Customer Consulting
  • Order Processing
  • Delivery
  • Customer Relationship Management
  • Document Control
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Administrative Support
  • Records Preparation
  • Customer Service
  • Product Organization
  • Medical Terminology Knowledge
  • Recordkeeping Strengths
  • Problem-Solving Ability
  • Calm and Professional Under Pressure
  • Grammar
  • Product promotion
  • Account management
  • Coordination
  • Microsoft Office Suite
  • Data entry
  • Computer proficiency
  • Report Creation
  • Report Creation
  • Quality assurance controls
  • Order fulfillment
  • Team collaboration
  • Problem resolution
  • Complaint resolution
  • Microsoft PowerPoint
  • Call center operations
  • Product sales
  • Conflict resolution
  • Dispute resolution
  • Stock management
  • CRM software proficiency
  • Service upselling
  • Office equipment proficiency
  • Retail store support
  • De-escalation techniques
  • Sales expertise
  • Report preparation
  • Lead generation
  • Information security
  • [Software] CRM system proficiency
  • Sales closing
  • Consultative sales
  • Process optimization
  • Credit adjustments
  • Training development aptitude
  • Report generation
  • Brand representation
  • Warehousing functions
  • POS systems expert
  • Escalation management
  • International sales support
  • Report Creation
  • Key holder experience
  • Shipping and logistics
  • Key stakeholder relationship building
  • System implementation

Timeline

Customer Service Representative - Sunmed Medical
08.2023 - Current
CSR - Midsouth Medical
01.2018 - 08.2023
Veterinary Assistant - Mclendon Vet
01.2017 - 01.2018
Veterinary Assistant - Ouachita Pet Clinic
06.2015 - 06.2017
Ouachita High School - ,
Heather Tullos