Heather Turman
Advanced Customer Service Representative
Columbus,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
At&T Flex Agent
07.2024 - Current
- Assist business clients in real time with technological issues via phone, chat, email, and web-based screen sharing
- Resolve technical problems with AT&T services and products, such as phone systems, networking hardware, and the internet
- Handle all service requests, including those for new service, downgrades, upgrades, and cancellations
- Help with account management, making payments, and billing questions
- Ensure that all correspondence with customers, technical problems, and solutions is precise and comprehensively documented
Commercial Cleaner/Owner
HNT Commercial-Cleanerz
11.2019 - Current
- Manage operational and administrative tasks to ensure service quality and efficiency
- Handle client communications, schedule management, and relationship building to maintain customer satisfaction
- Perform financial responsibilities, including accurate bookkeeping and invoicing, to maintain business fiscal integrity
Customer Support Specialist
Gap Inc
Columbus, OH
11.2022 - 10.2023
- Addressed technical and account-related inquiries through email and chat, maintaining customer satisfaction by providing prompt and accurate responses
- Administered help desk ticketing system, adhering to protocols to ensure efficient resolution and escalation of customer issues
- Supported online shopping experiences by managing returns and exchanges, enhancing customer service delivery through effective use of virtual communication tools
Administrative Assistant
Grant Bone And Joint Center
Columbus, OH
11.2016 - 10.2022
- Ensured meticulous maintenance of patient records, upholding stringent confidentiality standards
- Optimized surgical scheduling operations, enhancing the efficiency of patient appointment coordination
- Served as a key liaison, fostering clear communication among patients, medical staff, and insurance entities, and proficiently addressed and resolved inquiries
Administrative Assistant and Billing Specialist
Dr.Donald Bowen and Associates
Columbus, OH
06.2008 - 11.2016
- Managed administrative and billing processes, ensuring compliance with industry standards and enhancing operational efficiency
- Coordinated staff schedules and addressed patient inquiries, contributing to improved patient satisfaction and care delivery
- Administered budget oversight and financial record-keeping, fostering the adoption of economical practices within the office environment
Clinical and Administrative Oncology Assistant
Regional Medical Associates
Columbus, OH
09.2000 - 06.2008
- Provided comprehensive patient care by recording vital signs, contributing to well-informed treatment decisions, and promoting patient safety
- Maintained meticulous medical records to ensure continuity of care and compliance with healthcare documentation protocols
- Managed patient scheduling and confidential records, while overseeing clinic inventory to improve operational efficiency and resource utilization
Education
Vocational Education and Training - Medical Assisting
Fort Hayes Career Center
Columbus, OH06.2000
Graduate Diploma, Occupational Diploma - Specialty Program
West High School
Columbus, OH06.2000
Skills
- Email management
- Call center experience
- Customer account management
- Order processing
- Team performance
- Escalation management
- Call management
- Customer support
- Attention to detail
- Customer complaint resolution
- Appointment scheduling
- Multitasking and organization
- Database management
- Administrative support
- Interpersonal communication
- Customer correspondence
Certification
Certified Medical Assistant
Assessments
- Spreadsheets with Microsoft Excel, 06/01/24, Proficient
- Sales skills, 06/01/24, Proficient
- Call center customer service, 06/01/24, Proficient
- Customer focus & orientation, 02/01/24, Proficient
- Customer service, 02/01/24, Proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Specialist
At&T Flex Agent
07.2024 - Current
Customer Support Specialist
Gap Inc
11.2022 - 10.2023
Commercial Cleaner/Owner
HNT Commercial-Cleanerz
11.2019 - Current
Administrative Assistant
Grant Bone And Joint Center
11.2016 - 10.2022
Administrative Assistant and Billing Specialist
Dr.Donald Bowen and Associates
06.2008 - 11.2016
Clinical and Administrative Oncology Assistant
Regional Medical Associates
09.2000 - 06.2008
Vocational Education and Training - Medical Assisting
Fort Hayes Career Center
Graduate Diploma, Occupational Diploma - Specialty Program
West High School
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