Heather Turner
Dayton,OH
Summary
Dynamic leader and strategic planner with a proven track record. Results-driven management professional with proven ability to lead teams. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence.
Overview
21
21
years of professional experience
Work History
Therapeutic Program Worker (Behavior Specialist)
ViaQuest Behavioral Health
01.2024 - Current
- Monitored patient progress closely, adjusting treatment strategies as needed for optimal outcomes.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Tracked progress according to goals for interventions.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Utilized evidence-based techniques to deliver successful treatment..
- Continuously expanded professional knowledge by attending workshops, seminars, conferences related to therapeutic program work trends and best practices.
- Provided crisis intervention support during emergencies, managing situations effectively while maintaining safety for all involved parties.
- Participated in regular staff meetings discussing client progress updates adapting care plans accordingly.
- Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Maintained detailed documentation of patient progress, treatment plans, and session notes adhering to regulatory requirements and best practices.
Service Advisor
Halliburton
02.2022 - 06.2023
- Utilized advanced tools to track interactions efficiently while maintaining detailed records of goals, preferences, and concerns.
- Maintained highest level of security.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Streamlined reporting mechanisms, providing more transparent and accessible investment performance data.
- Used comprehensive risk assessment tools, enabling recommendations.
Food and Beverage Manager
ResCare Residential Services
02.2004 - 06.2017
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special events that contributed to increased business.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Streamlined operations through regular review of processes and implementation of best practices.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Negotiated with suppliers to secure high-quality ingredients at competitive prices, improving overall food quality and profit margins.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Implemented special dietary restrictions or concerns.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate of Arts - General Studies
Elizabethtown Community And Technical College
Elizabethtown, KYAssociate of Science - Human Services
Elizabethtown Community And Technical College
Elizabethtown, KYBachelor of Arts - Human Services
Lindsey Wilson College
Columbia, KY07-2022
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Time Management
Timeline
Therapeutic Program Worker (Behavior Specialist)
ViaQuest Behavioral Health
01.2024 - Current
Service Advisor
Halliburton
02.2022 - 06.2023
Food and Beverage Manager
ResCare Residential Services
02.2004 - 06.2017
Associate of Arts - General Studies
Elizabethtown Community And Technical College
Associate of Science - Human Services
Elizabethtown Community And Technical College
Bachelor of Arts - Human Services
Lindsey Wilson College
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