Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Heather Udo

Titusville,FL

Summary

Dynamic and results-oriented professional with extensive experience in patient administration and service, notably with ZOLL LifeVest. Excelled in data entry and customer service management, enhancing operational workflows and patient satisfaction. Skilled in document management and relationship building, achieving significant improvements in insurance claims support and patient care coordination. Demonstrated leadership in staff training and inventory management, ensuring excellence in healthcare service delivery. Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.

Overview

22
22
years of professional experience

Work History

Coordinator of Patient Administration

ZOLL LifeVest
08.2022 - 09.2024
  • Entered data, and submitted documents via Qliq app on work phone once obtained from the medical offices.
  • Gathered medical records to support insurance claims.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating patient notes accurately as needed.
  • Field-based position. Responsible for working daily in hospitals, doctors' offices and other medical establishments within the assigned territory. Approximately 80% travel within defined geography.

Patient Service Representative

Health First Medical Group
05.2021 - 08.2022
  • Answered incoming calls, scheduled requested appointments and made outgoing calls for referral follow ups to schedule the referred appointments.
  • Worked the referrals out of specific assigned buckets.
  • Documented my work numbers in excel for tracking.
  • Registered new patients and entered in insurance information as well as ran insurance eligibility.
  • Maintained communication with leadership while working remotely, as well as attended department Teams meetings on line.
  • Check email daily and respond to important messages.

Patient Service Representative

ZOLL LifeVest
03.2016 - 08.2022
  • Accepted work orders from Zoll on a contract basis for a patient LifeVest fitting or follow up.
  • Contact the patient or the hospital where the patient was located to schedule a time to meet with the patient for the fitting and training of the LifeVest.
  • Communication with leadership management in the filed and at the headquarters.
  • Filled out and submitted the required forms for the completion of the LifeVest and obtained the patients signature.
  • Completing the process through to the end with a phone call to Zoll before leaving the assigned workorder.

Medical Assistant

Florida Cardiovascular Association
09.2002 - 05.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.
  • Trained new staff on proper procedures and policies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Astronaut High School
Titusville, FL
06-1995

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Discretion and Confidentiality
  • Document Management
  • Recordkeeping
  • Medical Terminology
  • Insurance Verification
  • Patient Registration
  • Phone and Email Etiquette
  • Staff Training
  • Customer Service Management
  • Inventory Management
  • Appointment Scheduling

Accomplishments

  • Documented and resolved how to obtain the authorization with a difficult insurance payor which led to having the insurance approve unopened claims, ending in collecting revenue for our company.
  • Learned the basics of Microsoft Excel to develop patient tracking spreadsheets.

Languages

English
Full Professional

Interests

  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Kayaking
  • Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cake Decorating
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • I like trying new recipes and food trends
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I participate in low-impact exercises to strengthen core muscles
  • Photography

Timeline

Coordinator of Patient Administration

ZOLL LifeVest
08.2022 - 09.2024

Patient Service Representative

Health First Medical Group
05.2021 - 08.2022

Patient Service Representative

ZOLL LifeVest
03.2016 - 08.2022

Medical Assistant

Florida Cardiovascular Association
09.2002 - 05.2021

High School Diploma -

Astronaut High School

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Heather Udo