Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Udovich

kansascity

Summary

Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Department Manager

JMC Company
02.2025 - Current
  • Led departmental operations, ensuring alignment with organizational goals and efficiency in processes.
  • Developed and implemented training programs, enhancing team performance and knowledge retention.
  • Oversaw inventory management systems, optimizing stock levels and minimizing waste.
  • Analyzed performance metrics to identify areas for improvement.
  • Conducted regular performance evaluations, providing constructive feedback to support staff development and growth.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.

General Manager

JMC Company
06.2020 - 02.2025
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Implemented staff training programs to enhance team performance and retention.
  • Analyzed financial reports to identify trends and optimize budget allocations.
  • Oversaw inventory management, reducing waste through effective stock control practices.
  • Resolved customer complaints promptly, enhancing overall guest experiences and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Fostered a positive work environment by promoting teamwork and communication among staff.

Department Manager

Mcgeehan Organization
07.2012 - 05.2020
  • Oversaw daily operations, ensuring efficient service and adherence to quality standards.
  • Trained and mentored staff on customer service protocols and operational procedures.
  • Implemented cost-control measures to optimize inventory management and reduce waste.
  • Developed employee schedules that balanced labor costs with service demands.
  • Managed compliance with health regulations, ensuring a safe dining environment for guests and staff.
  • Managed inventory effectively to minimize waste and optimize costs, leading to increased profitability.
  • Enhanced team productivity by providing ongoing training and development opportunities for staff members.
  • Evaluated employee performance regularly through reviews and feedback sessions, identifying areas for improvement and growth opportunities.
  • Improved overall restaurant cleanliness, consistently maintaining high health inspection scores.
  • Oversaw daily financial tasks such as cash handling, deposits, and budget management, ensuring accuracy and fiscal responsibility.
  • Increased customer satisfaction by implementing efficient service strategies and streamlining operations.
  • Addressed customer complaints promptly and professionally, leading to improved guest experiences and repeat business.
  • Ensured compliance with all local regulations regarding food safety standards by coordinating inspections with regulatory authorities.
  • Implemented employee scheduling system that maximized coverage during peak hours while reducing labor costs.
  • Successfully resolved conflicts between staff members by mediating discussions and finding mutually beneficial solutions.
  • Assisted in the recruitment process by conducting interviews and selecting top talent for open positions within the department.
  • Initiated regular maintenance checks on equipment to ensure optimal functionality throughout daily operations.
  • Provided exceptional leadership for a diverse team of employees, fostering a positive work environment that encouraged collaboration and teamwork.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

GED -

Ozarks Technical Community College
Springfield, MO

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Hiring and training
  • Adaptability and flexibility
  • Employee performance evaluation
  • Staff hiring and retention
  • Employee scheduling
  • Task delegation

Certification

Hamburger University Graduate 2018

Serve safe certified

Timeline

Department Manager

JMC Company
02.2025 - Current

General Manager

JMC Company
06.2020 - 02.2025

Department Manager

Mcgeehan Organization
07.2012 - 05.2020

GED -

Ozarks Technical Community College

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