Sage 50 US
Heather Uhrie
Battle Creek,MI
Summary
Dynamic Systems Analyst with a proven track record at KMI Cleaning Solutions, Inc., enhancing operational efficiency through innovative database design and effective communication. Spearheaded the creation of an inventory tracking system, significantly improving profitability while delivering exceptional user support and training. Recognized for analytical thinking and problem-solving abilities in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Systems Analyst
KMI Cleaning Solutions, Inc.
04.2008 - 11.2025
- Conducted thorough requirements gathering to ensure alignment between technology solutions and business needs.
- Collaborated with cross-functional teams to identify process improvement opportunities, enhancing operational efficiency.
- Designed and documented system specifications, facilitating clear communication among multiple teams.
- Performed user acceptance testing, ensuring systems met functional requirements before deployment.
- Created an inventory tracking system for our largest national customer.
- Implemented & revised a system of consolidated billing for several national customers.
- Implemented use of Avalara technology to simplify taxable billing.
- Created & maintained a system of tracking billing to include profitability, as well as identifying errors.
- Provided ongoing technical support to users, resolving issues promptly and maintaining high user satisfaction.
- Created training materials and conducted workshops to enhance user proficiency with new systems. Also, performed training for multiple areas of the company.
- Analyzed existing workflows, recommending adjustments that resulted in substantial productivity gains.
- Documented system design processes and changes, ensuring compliance with best practices and audit requirements.
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assessed system performance metrics, identifying areas for optimization and recommending enhancements.
Merchandising Manager
Barnes & Noble
08.2001 - 04.2008
- Developed and executed merchandising strategies that enhanced product visibility and customer engagement.
- Facilitated strong vendor relations to negotiate favorable terms and ensure timely product delivery.
- Managed inventory levels to reduce excess stock while ensuring product availability for customers.
- Designed and executed seasonal merchandising plans that aligned with consumer shopping behaviors.
- Evaluated customer feedback to refine merchandise selections and better meet consumer preferences.
- Created engaging in-store displays that highlighted key products and attracted customer interest.
- Optimized product placements based on sales analysis to enhance shopper flow and increase sales.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Managed a team of several "Leads" within the store who each had a specific area of the store to maintain.
- Managed employees as needed, performing as "Manager on duty" when required.
- Managed cash room for several years before this position, continuing to fill in as needed after promotion.
- Filling in anywhere required in the store.
Education
High School Diploma -
Harper Creek
Battle Creek, MI06-1991
Skills
- Database design
- Application support
- Technical documentation
- System upgrades
- Business process analysis
- Network administration
- Organizational change management
- Data warehousing
- Resource management
- Microsoft desktop applications
- Software and hardware updates
- Software testing
- Systems analysis
- System maintenance
- Technical analysis
- Technical writing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Team building
- Analytical thinking
Software
Microsoft Excel
Avalara
Microsoft Word
Microsoft Outlook
Timeline
Systems Analyst
KMI Cleaning Solutions, Inc.
04.2008 - 11.2025
Merchandising Manager
Barnes & Noble
08.2001 - 04.2008
High School Diploma -
Harper Creek