Heather Valdez Nowak
Quincy,MA
Summary
Accomplished Law Enforcement Professional with wide-ranging experience and distinguished track record of public service, achievement and dedication to duty. Forms strong professional relationships with colleagues, law enforcement agencies and members of public. Tactful team leader successful within group environments. Trained in law enforcement, detective methods, surveillance and interview techniques, crime prevention. Consistent and dependable performer with flexibility to adapt to constantly shifting priorities. Detail-oriented professional with extensive analytical, organizational and management skills.
Overview
16
16
years of professional experience
Work History
Trooper
Narcotics Section DOC Task Force
Milford, MA
12.2024 - Current
Trooper
Emergency Management Unit
Boston, MA
06.2026 - 07.2026
Trooper
H Troop Community Action Team
Boston , MA
05.2024 - 12.2024
Trooper
Massachusetts State Police South Boston
South Boston, MA
11.2023 - 05.2024
Trooper
Massachusetts State Police Logan Airport
Boston, MA
04.2023 - 11.2023
Trooper
Massachusetts State Police South Boston
South Boston, MA
05.2021 - 04.2023
Correctional Officer
Massachusetts Department Of Correction
Milford, MA
11.2013 - 05.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Enlisted Soldier
Massachusetts Army National Guard
Leominster, MA
08.2010 - 08.2018
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Conducted inventory checks and resolved discrepancies.
- Organized and maintained order documentation.
Education
Basic Search Warrant Class
Massachusetts State Police
Framingham, MA05-2026
Narco Money Laundering
NESPIN
Franklin, MA04-2026
Sexual Assault Training
Massachusetts State Police
10-2024
Homicide: Investigative Procedures
Massachusetts State Police
Framingham, MA10-2024
Top Gun 5
Massachusetts State Police
09-2023
The Gun Game
Street Cop Training
01-2023
Essentials of Criminal Investigations
Massachusetts State Police DIS
11-2022
BOSAR Training
Massachusetts State Police
08-2022
Recognizing Indicators- Human Trafficking Course
MPTC
05-2022
Massachusetts State Police Academy 86th RTT
New Braintree, MA05-2021
Associate of Arts - Behavioral Sciences
Bristol Community College
Fall River, MA05-2020
Massachusetts Department of Correction Academy
11-2013
Skills
- Verbal and written communication
- Critical thinking
- Order maintenance
- Suspicious activity monitoring
- Time management
- Conflict resolution
- Evidence collection
- Attention to detail
- Team collaboration
- Decision making
Awards
Troop Commanders Commendation - H Troop
August 2023
Accomplishments
- Troop Commanders Commendation - Troop H
March 2024
Timeline
Trooper
Emergency Management Unit
06.2026 - 07.2026
Trooper
Narcotics Section DOC Task Force
12.2024 - Current
Trooper
H Troop Community Action Team
05.2024 - 12.2024
Trooper
Massachusetts State Police South Boston
11.2023 - 05.2024
Trooper
Massachusetts State Police Logan Airport
04.2023 - 11.2023
Trooper
Massachusetts State Police South Boston
05.2021 - 04.2023
Correctional Officer
Massachusetts Department Of Correction
11.2013 - 05.2021
Enlisted Soldier
Massachusetts Army National Guard
08.2010 - 08.2018
Massachusetts Department of Correction Academy
Associate of Arts - Behavioral Sciences
Bristol Community College
Massachusetts State Police Academy 86th RTT
Recognizing Indicators- Human Trafficking Course
MPTC
BOSAR Training
Massachusetts State Police
Essentials of Criminal Investigations
Massachusetts State Police DIS
The Gun Game
Street Cop Training
Top Gun 5
Massachusetts State Police
Sexual Assault Training
Massachusetts State Police
Basic Search Warrant Class
Massachusetts State Police
Narco Money Laundering
NESPIN
Homicide: Investigative Procedures
Massachusetts State Police