Heather Van Fleet
Milton,FL
Summary
Dynamic and results-oriented professional with extensive experience in operations management and effective communication, notably at Santa Rosa School District. Excelled in behavior management and staff training, enhancing classroom and workplace efficiency. Proven track record in fostering positive environments and achieving significant improvements in customer and student satisfaction. Skilled in CPR and First Aid, demonstrating a commitment to safety and excellence.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Paraprofessional
Santa Rosa School District
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Helped teachers manage bus loading and unloading.
Assistant Kitchen Manager
Kuna School District
08.2023 - 05.2024
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Created a variety of new recipes to boost healthier options for our students District wide.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Office Manager and Safety Officer
Pacific Aquaculture
10.2019 - 10.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace.
- Coordinated the facilities annual Global Aquiculture Alliance (GSA).
- Served as a liason between The Colville Confederated Tribe, Environmental Protection Agency, and State Fish and Wildlife.
- Reviewed all scuba diverers video footage of the Columbia River bottom ensuring compliance with State agencies.
- Lead monthly safety meetings regarding company policies and safety areas of concern.
- Responsible for incoming and outgoing product Bill of Ladings.
- Conducted water quality tests on the Columbia River, while operating a small vessel unaccompanied and unsupervised.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw the loading of finger ling steelhead trout from the hatchery into transport trucks to be delivered to Pacific Aquaculture.
Customer Service Manager
Dick Sporting Goods
04.2013 - 07.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Responsible for balancing all cash drawers and conducting Brinks orders.
- Produced employee schedules for the front end department.
- Created planograms and marketing strategies ensuring a more efficient shopping experience for customers.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Canine Trainer
PetSmart
08.2010 - 04.2013
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Elevated public safety by training service dogs for individuals with disabilities, ensuring reliable assistance in various settings.
- Secured partnerships with local businesses for cross-promotion, expanding visibility and reach of training services.
Vault Teller
Regions
04.2009 - 04.2012
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Provided exemplary customer service while executing large-scale transactions, enhancing client satisfaction levels within the banking institution.
- Processed applications for new accounts.
Cannery Manager
Sportsman's Cannery
05.2003 - 04.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Led a motivated team focused on delivering outstanding customer service in a fast-paced retail environment.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Fish And Wildlife Management
American Public University
West Virginia08-2015
High School Diploma -
Ilwaco High School
Ilwaco, WA05-2005
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- CPR and First Aid
- IEP compliance
- Private Lesson Instruction
- Group Class Instruction
- Staff Training and Development
- Operations Management
- Complex Problem-Solving
- Decision-Making
- Customer Service
Certification
- Youth Mental Health First Aid Certification – National Council for Behavioral Health.
- First Aid, CPR and AED Certification - American Red Cross.
- CPI training.
- Forklift Certification
- S130/190 Wildland Firefighter Certification
- Boaters Safety Card.
Languages
English
Full Professional
Timeline
Paraprofessional
Santa Rosa School District
08.2024 - Current
Assistant Kitchen Manager
Kuna School District
08.2023 - 05.2024
Office Manager and Safety Officer
Pacific Aquaculture
10.2019 - 10.2020
Customer Service Manager
Dick Sporting Goods
04.2013 - 07.2014
Canine Trainer
PetSmart
08.2010 - 04.2013
Vault Teller
Regions
04.2009 - 04.2012
Cannery Manager
Sportsman's Cannery
05.2003 - 04.2009
- Youth Mental Health First Aid Certification – National Council for Behavioral Health.
- First Aid, CPR and AED Certification - American Red Cross.
- CPI training.
- Forklift Certification
- S130/190 Wildland Firefighter Certification
- Boaters Safety Card.
Bachelor of Science - Fish And Wildlife Management
American Public University
High School Diploma -
Ilwaco High School
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