Summary
Overview
Work History
Education
Skills
Timeline
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Heather Vasquez

Lawrence,MI

Summary

Accomplished Lead Medical Assistant with a proven track record at Bronson Family Medicine, excelling in clinical leadership and patient-focused care. Skilled in inventory management and conflict resolution, I significantly enhanced clinic operations and patient satisfaction. Demonstrated ability to multitask and prioritize, ensuring efficient and compassionate healthcare environments. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

18
18
years of professional experience

Work History

Lead Medical Assistant

Bronson Family Medicine
05.2015 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Demonstrated expertise in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Assisted physicians with minor procedure, including preparing procedure room and sterilizing instruments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Implemented efficiency improvements to support and enhance office operations for Sublocade.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Medical Assistant

Borgess Lee Memorial
05.2013 - 05.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Verified patient insurance coverage and collected required co-payments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Head of Household

Vasquez Residence
10.2006 - 05.2013
  • Responsible for the management of a large household.
  • Ensuring the home is kept clean and tidy.
  • Monitor and manage household budget and expenses.
  • Handle administrative tasks such as scheduling appointments, accounts payable, and bookkeeping.
  • Plan and coordinate meals, shopping, cleaning, laundry, and errands.
  • Ensure all tasks are completed in a timely manner and to the highest standard.
  • Developing and implementing systems and processes to ensure the efficient and effective running of the household.

Education

Registered Medical Assistant Certification - Medical Assisting

Ross Education
Portage, MI
04.2013

Skills

  • Clinical Leadership and Staff Oversight
  • Conflict resolution techniques
  • Inventory and supply management
  • Customer Service
  • Patient-focused care
  • Reliable team player
  • recognize the importance of being organized and promoting organization
  • Maintaining confidentiality
  • Ability to multitask and prioritize work load

Timeline

Lead Medical Assistant

Bronson Family Medicine
05.2015 - Current

Medical Assistant

Borgess Lee Memorial
05.2013 - 05.2015

Head of Household

Vasquez Residence
10.2006 - 05.2013

Registered Medical Assistant Certification - Medical Assisting

Ross Education

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