Heather Vaughan
Georgetown,TX
Summary
Resourceful Healthcare Executive proficient in Inpatient Rehabilitation and strategic staffing implementation. Adept at recruiting, hiring, training and supervising 75 nursing staff members. Performing in a rapidly changing and stressful working environment. Committed to managing patient care delivery and nursing practices throughout the facility. Devoted to successfully training nursing staff to deliver quality patient care. Proficient in implementing long-term development plans and devising patient care plans while following best medical and nursing practices. Offering over 14 years of experience working in leadership roles. Forward-thinking MSN with solid history of accomplishment in stand alone in patient rehabilitation settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Nursing Operations
ClearSky Health
Harker Heights, TX
03.2023 - Current
- Oversight of Nursing Department for a 30 bed inpatient facility to include policy and procedure implementation, initial hiring and hospital opening plan implementation
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Implemented changes needed to correct deficiencies found during government inspections.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Completed successful opening survey resulting in Joint Commission accreditation,
Nurse Manager
Post Acute Medical
San Antonio, TX
05.2022 - 03.2023
- Employee Health, Infection Control, Supervision of all nursing staff, Nurse Education
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Facilitated communication between physicians, nurses, support services personnel.
- Resolved conflicts between staff members in an efficient manner.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Collaborated with other departments to ensure quality patient outcomes.
Assistant Chief Nursing Officer
Bridgemoor Transitional Care
Round Rock, TX
08.2021 - 05.2022
- ACNO duties focused on crisis staffing implementation
- Cut agency staff from 22 FTE to 1 FTE in a six month period.
- Prepared quarterly patient care assessments and made appropriate recommendations.
- Organized department in accordance with administrative guidelines to provide specified nursing services to meet legal, organizational, and medical staff guidelines.
- Managed staff development activities including orientation of new hires, education programs, and continuing education initiatives.
- Conducted monthly meetings with department heads to review operational issues, patient care outcomes, and quality assurance data.
- Reviewed daily reports from each department regarding admissions, discharges, transfers for accuracy and completeness.
- Collaborated with the Chief Nursing Officer to establish performance improvement plans for departments within the nursing organization.
- Assisted with strategic planning initiatives designed to enhance organizational efficiency while maintaining a focus on providing excellent patient care.
- Evaluated patient care services provided by nursing personnel in order to ensure high standards of care were maintained.
- Coordinated interdisciplinary teams across multiple units in order to facilitate communication between departments and optimize patient care delivery.
- Analyzed metrics related to quality indicators such as patient satisfaction surveys and infection rates.
- Participated in community outreach events in order to promote awareness about health topics relevant to the local population.
- Maintained current knowledge of laws and regulations governing healthcare organizations at both state and federal levels.
- Supported the Chief Nursing Officer in developing long-term goals for the nursing organization based on industry trends.
House Supervisor
Encompass Health
Round Rock, TX
02.2020 - 08.2021
- Census verification, Staff management, Oversight of 75 bed Acute rehab facility, Staff assignments, Staff evaluation
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Enforced disease prevention protocols among staff members, patients and visitors.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Managed lab and testing activities to maintain efficiency.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
- Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient.
Executive Director
ResCare
Austin, TX
07.2019 - 02.2020
- Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Serve as liaisons between organizations, shareholders, and outside organizations
- Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organizational entities
- Review reports submitted by staff members to recommend approval or to suggest changes
- Appoint department heads or managers and assign or delegate responsibilities to them
- Direct human resources activities, including the approval of human resource plans or activities, the selection of directors or other high-level staff, or establishment or organization of major departments
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
- Implement corrective action plans to solve organizational or departmental problems
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Implemented procedures to create competitive advantage in market.
- Maintained positive relationships with media outlets to increase visibility of organizational activities.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Established strategic direction and goals to accomplish objectives.
Director of Nursing
Mentis Neuro Health
Dripping Springs, TX
09.2017 - 07.2019
- Opening new facilities in the Austin area, Oversight of multiple locations as the DON of the Austin Market, Reduced agency cost by $10,000 monthly, Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market information and strategies
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Contributed to the department's sales initiative, which enhanced the company's revenue
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Managed staff at multiple locations in the Austin area
- Used clinical judgement to care for patients in an inpatient rehabilitation setting
- Provided training for staff
- Managed staff schedules and decreased labor cost for Austin area
- Consulted with program directors across Texas to decrease labor costs
- Implemented new processes to reduce the need for extra staffing for 1 to 1 patient
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Oversight of multiple locations in the Austin area
- Completed successful survey for CARF accreditation.
- Opening two new buildings in the Austin area, implemented processes, hired and trained staff.
Registered Nurse
Healthsouth
San Antonio, TX
04.2017 - 08.2017
- Monitor, record, and report symptoms or changes in patients' conditions
- Maintain accurate, detailed reports and records
- Record patients' medical information and vital signs
- Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition
- Inform physician of patient's condition during anesthesia
- Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans
- Assess the needs of individuals, families, or communities, including assessment of individuals' home or work environments, to identify potential health or safety problems.
Licensed Vocational Nurse
Healthsouth
San Antonio, TX
11.2015 - 04.2017
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
Owner/Director of Operations
Eatza Pizza
Lytle, TX
02.2010 - 03.2017
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
Master's in Nursing -
Chamberlain College of Nursing-Illinois
04.2023
Bachelor's in Nursing -
Chamberlain College of Nursing-Chicago
05.2019
Associate of Applied Science in Nursing -
Galen College of Nursing
Skills
- PROBLEM SOLVING
- TIME MANAGEMENT
- TRAINING
- Rehab
- RN
- Nursing
- Employee Evaluation
- Patient Care
- Labor Cost Analysis
- Medication Administration
- Nurse Management
- Infection Control Training
- Relationship Building
- Multidisciplinary Team Collaboration
- Nurse Education and Training
- Profitability Strategies
- Work Planning and Prioritization
- Issue Resolution
- Process Improvements
- Goal Planning
- Clinical Resources Management
- Accreditation Coordination
- Documentation and Reporting
- Clinical Operations Management
- Policies Compliance Enforcement
- Recruiting and Hiring
- Budget Administration
- Budget Control
- Programs Development
- Leadership and Guidance
- Critical Thinking
- Team Supervision
- Quality Control
- Budget Planning
- Budget Management
- Employee Coaching
- Process Improvement
- Professional Development
Certification
- BLS/CPR
- CBIS
- ACLS Certification
- CRRN
- RN, 04/01/19, TX
Additional Information
Skills
Active Listening Education and Training
CriticalThinking Time Management
Instructing Complex Problem Solving
Creative staffing solutions
Cost reduction
Agency reduction
Work Authorization
Authorized to work in the US for any employer
Assessments
- Nursing Skills: Clinical Judgment, Expert, 03/01/19
- Electronic Medical Records: Best Practices, Expert, 04/01/19
- Nursing Aide Skills, Expert, 12/01/19
- Supervisory Skills: Motivating & Assessing Employees, Expert, 01/01/20
Personal Information
- Willing To Relocate: Anywhere
- Title: MSN, CNO, Nursing Management
Timeline
Director of Nursing Operations
ClearSky Health
03.2023 - Current
Nurse Manager
Post Acute Medical
05.2022 - 03.2023
Assistant Chief Nursing Officer
Bridgemoor Transitional Care
08.2021 - 05.2022
House Supervisor
Encompass Health
02.2020 - 08.2021
Executive Director
ResCare
07.2019 - 02.2020
Director of Nursing
Mentis Neuro Health
09.2017 - 07.2019
Registered Nurse
Healthsouth
04.2017 - 08.2017
Licensed Vocational Nurse
Healthsouth
11.2015 - 04.2017
Owner/Director of Operations
Eatza Pizza
02.2010 - 03.2017
Master's in Nursing -
Chamberlain College of Nursing-Illinois
Bachelor's in Nursing -
Chamberlain College of Nursing-Chicago
Associate of Applied Science in Nursing -
Galen College of Nursing
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