Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Heather Vaughn

Gulfport,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

AT&T Corporate
Camarillo, CA
07.2023 - 06.2024
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Fulfillment Associate

Amazon
Oxnard, CA
02.2022 - 06.2022
  • Packed items according to customer's specifications and requirements.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Operated forklift safely in order to move large quantities of products within the warehouse.
  • Performed daily cycle counts as part of inventory control process.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Located merchandise from shelves and storage areas to fill orders.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.

Retail Sales Associate

AT&T Prime Communications
Monticello , KY
12.2019 - 10.2021
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Education

Wayne County High School
Monticello, KY
05-2015

Skills

  • Customer Service
  • Money Handling
  • Order Processing
  • Retail Sales
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Teamwork
  • Flexible Schedule
  • Positive and professional

Custom

  • I'm a military spouse and we're usually moving every 3 to 5 years depends on my husband orders.

Timeline

Retail Sales Associate

AT&T Corporate
07.2023 - 06.2024

Fulfillment Associate

Amazon
02.2022 - 06.2022

Retail Sales Associate

AT&T Prime Communications
12.2019 - 10.2021

Wayne County High School

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Heather Vaughn