Summary
Overview
Work History
Education
Skills
Completed a 9 month leadership intensive, and then lead younger leaders through the course.
Timeline
Generic
Heather Venuti

Heather Venuti

Myrtle Beach,SC

Summary

Adept at strategic planning and people management, I spearheaded initiatives at Fierce Church that significantly enhanced team collaboration and morale. My leadership boosted volunteer and attendee satisfaction and operational efficiency, leveraging skills in project management and charismatic communication. This "Bring it further, make it better" approach ensured financial stability and fostered a culture of continuous improvement and innovation.

Overview

20
20
years of professional experience

Work History

Director of Volunteer Mobilization

Fierce Church
07.2012 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Experience Manager

The Chapel
09.2004 - 02.2011
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with attendees, fostering loyalty and committed church members through exceptional service delivery.
  • Trained new team members on church policies and procedures to maintain consistent guest experience standards.
  • Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Implemented a feedback system, leading to continuous improvement of guest services based on client input.
  • Coordinated internal communications between departments effectively, reducing misunderstandings or delays impacting the guest experience negatively.
  • Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Greeted guests upon arrival and offered assistance.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase child and volunteer safety
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored staff performance and provided feedback and guidance.

Education

Bachelor of Arts - Theology

Marquette University
Milwaukee
05.2004

Skills

  • Strategic Planning
  • Verbal and written communication
  • Project Management
  • Staff Management
  • Organizational Development
  • Issues Resolution
  • Decision-Making
  • Process Improvements
  • Hiring and Onboarding
  • Schedule Management

Completed a 9 month leadership intensive, and then lead younger leaders through the course.

The purpose of this leadership intensive was to sharpen and prepare promising leaders to excel in higher arenas of devotion, effectiveness, ministry, and life-skill.

The topics covered were:

• Leading with your strengths

• Achieving results

• Understanding why people follow

• Submitting to authority

• Exceeding expectations

• Time management & effective delegation

Timeline

Director of Volunteer Mobilization

Fierce Church
07.2012 - Current

Experience Manager

The Chapel
09.2004 - 02.2011

Bachelor of Arts - Theology

Marquette University

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Heather Venuti