Heather Verdino
Spring Hill,Florida
Summary
Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
5
5
years of professional experience
Work History
Intern
Elite DNA Behavioral Health
Brooksville, FL
08.2023 - 08.2024
- Conduct initial assessments and refer clients to appropriate internal or community resources.
- Develop and execute custom treatment plans utilizing diagnostic information, clinical expertise, and client concerns.
- Perform ongoing evaluations of patients, modifying the treatment plan to support timely progression.
- Provide individual and group therapy to patients under supervision.
- Utilized patient health assessments for recommending psychotherapy and other resources as needed.
- Ensured accuracy and timely submission of clinical documentation and billing information.
Victim Advocate
Bridging Freedom
Tampa, FL
05.2020 - 06.2024
- Delivered watchful care while implementing behavioral management strategies and adherence to service plans, safety plans, behavior plans, and response plans.
- Collaborated with staff members to enhance the delivery of healthy therapeutic activities on campus.
- Provided supervision and behavioral management by assisting/accompanying participants at appointments and activities within the community when required.
- Performed safety checks, prepared meals, and completed housekeeping tasks.
- Maintained accurate documentation for clients' needs through daily reporting and administrative duties, including typing, writing, copying, tracking meetings, coordinating, and making phone calls.
- Demonstrates behavioral management skills and a strong inclination towards utilizing strengths.
Intern
Lee County Department of Human and Veteran Services
Fort Myers, FL
08.2019 - 05.2020
- Completed over 500 hours of field work experience under the supervision of a case manager.
- Conducted assessments of all clients requesting tenant based rental assistance (TBRA) and processed requests for TBRA assistance.
- Developed service plans which outlines goals, so clients receiving HOPWA (Housing Opportunities for People with Aids) assistance can achieve long term housing stability.
- Completed data entry for HOPWA clients in the Homeless Management Information System (HMIS) database.
- Conducted home visits to assess and support clients and/or identify unmet needs, and institutional visits as applicable.
- Maintained timely and accurate documentation of all client contact.
- Assisted clients with SSI and RSDI benefit applications.
Intern
United Way
Fort Myers, FL
08.2019 - 03.2020
- Provided comprehensive information and referral services to homeless individuals over the phone by conducting intake, assessments, and making appropriate referrals.
- Follow up, as appropriate, on calls to ensure that the needed service was received.
- Collect and record data on callers' needs, demographic characteristics, and service experience for use in monthly statistical and activity reports.
- Delivering confidential, accurate, and suitable information to callers through the use of a comprehensive computerized database.
- Provide advocacy for clients when needed by interacting with clients and human service agencies, resolving problems, and providing information.
Education
Master of Social Work -
University of South Florida
05-2024
Bachelor of Social Work -
Florida Gulf Coast University
05-2020
Associate Degree -
Pasco-Hernando State College
05-2018
Skills
- Behavioral Management
- Client Relations
- Technology Skills
- Interventions
- Advocacy
- Communication
- Problem Solving
- Collaboration
- Adaptability
Timeline
Intern
Elite DNA Behavioral Health
08.2023 - 08.2024
Victim Advocate
Bridging Freedom
05.2020 - 06.2024
Intern
United Way
08.2019 - 03.2020
Intern
Lee County Department of Human and Veteran Services
08.2019 - 05.2020
Master of Social Work -
University of South Florida
Bachelor of Social Work -
Florida Gulf Coast University
Associate Degree -
Pasco-Hernando State College
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