Summary
Overview
Work History
Education
Skills
Employment Skills
Timeline
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HEATHER VERMEULEN

Brownsboro,USA

Summary

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Overview

26
26
years of professional experience

Work History

MEDICAL AND LEGAL TRANSCRIPTIONIST

REV.COM
08.2018 - Current
  • Transcribed audio recordings of medical and legal dictations utilizing a foot pedal for playback control.
  • Edited and proofread transcribed documents to ensure accuracy and completeness.
  • Utilized knowledge of medical and legal terminology to accurately document information from the audio recordings.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient records.
  • Maintained up-to-date knowledge of transcription guidelines and best practices.
  • Provided assistance to physicians regarding format preferences for transcribed documents.
  • Reviewed dictated reports for grammar, clarity, consistency, completeness, accuracy of data entry into electronic health record systems.

OFFICE/MARKETING MANAGER

TEXAS TANK SERVICES
09.2012 - 06.2018
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Trained and onboarded new office staff members.

BILLING CLERK

ELDERVILLE WATER SUPPLY CORPORATION
06.2008 - 12.2011
  • Processed invoices and payments accurately and promptly.
  • Maintained customer accounts by recording account information and reconciling discrepancies.
  • Generated monthly financial statements for customers.
  • Prepared bills, invoices, and bank deposits as needed.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Assisted with other administrative tasks as assigned.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

LEGAL SECRETARY

JAMES E. LEVER, ATTORNEY AT LAW
12.2002 - 08.2005
  • Transcribed court proceedings from audio recordings for legal documentation.
  • Interpreted and edited legal documents to ensure accuracy of information.
  • Researched and consulted relevant sources to clarify meaning of words or phrases in transcriptions.
  • Provided support services such as document formatting, proofreading, and indexing of transcripts.
  • Collaborated with attorneys, paralegals, and other legal professionals on transcription projects.
  • Verified accuracy of data entered in legal forms or documents for accuracy.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Trained and onboarded new office staff members.
  • Processed invoices and payments accurately and promptly.
  • Maintained customer accounts by recording account information and reconciling discrepancies.
  • Generated monthly financial statements for customers.
  • Prepared bills, invoices, and bank deposits as needed.
  • Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Assisted with other administrative tasks as assigned.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.

OFFICE ASSISTANT

FOUR LAKES CONDOMINIUM ASSOCIATION
06.2000 - 09.2002
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.

RECEPTIONIST

MERCHANDISE MART PROPERTIES
07.1999 - 06.2000
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.

Education

HIGH SCHOOL -

DOWNERS GROVE NORTH HIGH SCHOOL
06.1999

DIPLOMA IN OFFICE SYSTEMS TECHNOLOGY -

TECHNOLOGY CENTER OF DUPAGE
Addison, Illinois
01.1999

Skills

  • Strong customer relations skills
  • Cash handling experience
  • Utility billing knowledge
  • Computer proficiency
  • Data entry
  • Excellent organizational skills
  • Microsoft Word
  • Quickbooks
  • Office procedures
  • Bank reconciliation
  • Credit card reconciliation
  • Ordering supplies and equipment
  • Copy and fax machine
  • Word processing and typing
  • 10-Key calculator
  • Filing
  • Typing 60 wpm
  • Telephone skills
  • Payroll Processing
  • Customer service
  • Detail-oriented mindset

Employment Skills

  • Ability to work in a fast paced environment
  • Maintain excellent customer relations and am able to develop customer rapport
  • Can diplomatically resolve customer complaints on an as-needed basis
  • Accurately calculate and make daily deposits of up to $10,000.00
  • Ability to follow instructions well and make decisions with no supervision
  • Maintain all record keeping procedures
  • Delegate responsibilities to employees to meet company's expectations
  • Effectively develop telephone communication skills
  • Coordinate spreadsheets and administrative duties as required
  • Maintain an accurate and updated filing system for legal forms and other documents used on a daily basis
  • General bookkeeping (A/P & A/R)
  • Payroll
  • I work well in high stress, very busy work environments

Timeline

MEDICAL AND LEGAL TRANSCRIPTIONIST

REV.COM
08.2018 - Current

OFFICE/MARKETING MANAGER

TEXAS TANK SERVICES
09.2012 - 06.2018

BILLING CLERK

ELDERVILLE WATER SUPPLY CORPORATION
06.2008 - 12.2011

LEGAL SECRETARY

JAMES E. LEVER, ATTORNEY AT LAW
12.2002 - 08.2005

OFFICE ASSISTANT

FOUR LAKES CONDOMINIUM ASSOCIATION
06.2000 - 09.2002

RECEPTIONIST

MERCHANDISE MART PROPERTIES
07.1999 - 06.2000

DIPLOMA IN OFFICE SYSTEMS TECHNOLOGY -

TECHNOLOGY CENTER OF DUPAGE

HIGH SCHOOL -

DOWNERS GROVE NORTH HIGH SCHOOL

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HEATHER VERMEULEN