Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Vetter

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Server

Windhill
10.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Office Administrator

KDN Signs
08.2019 - 10.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Lead Teacher

A Child's Place
10.2018 - 08.2019
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Administrative Assistant

Advanced Sleep Therapy
06.2016 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Classroom Counselor

Northern Illinois Academy
06.2011 - 09.2012
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences.
  • Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
  • Listened to clients' concerns and provided encouragement and support.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Supervised meetings with family members to help create support system for clients.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.

Education

Bachelor of Arts - Social Work

Northeastern Illinois University
Chicago, IL
05.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Client Advocacy
  • Team Collaboration
  • File and Record Keeping

Timeline

Server

Windhill
10.2021 - Current

Office Administrator

KDN Signs
08.2019 - 10.2021

Lead Teacher

A Child's Place
10.2018 - 08.2019

Administrative Assistant

Advanced Sleep Therapy
06.2016 - 08.2018

Classroom Counselor

Northern Illinois Academy
06.2011 - 09.2012

Bachelor of Arts - Social Work

Northeastern Illinois University

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Heather Vetter