Heather Viken
Janesville,WI
Summary
Dedicated worker with a strong urge to help people and work with customer services.
Overview
25
25
years of professional experience
Work History
Optical Dispenser
Mercy Healthcare
Janesville, Wisconsin
04.2024 - Current
- Dispensed eyewear products by assessing customer prescriptions and preferences.
- Provided expert advice on frame selection based on face shape and style.
- Measured customers' pupillary distance and fitting needs for accurate lens placement.
- Maintained inventory of optical supplies to ensure product availability.
- Assisted with insurance claims processing for eyewear purchases.
- Dispensed contact lenses per doctor's specifications while demonstrating proper insertion techniques to patients.
- Ordered contact lenses from suppliers using patient prescription information.
- Verified accuracy of orders prior to delivery to ensure customer satisfaction.
- Conducted frame inventory audits and restocked shelves with new merchandise when needed.
Precertification Specialist
Mercy Healthcare
Janesville, Wisconsin
04.2022 - 04.2024
- Reviewed precertification requests for medical services and procedures.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated precertification statuses to patients and providers promptly.
- Assisted in training new team members on precertification processes.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Collaborated with other departments within the organization as needed to resolve issues or obtain additional information.
- Maintained detailed documentation of all activities related to the precertification process.
- Processed appeals when necessary following denial or rejection of claims due to lack of proper authorization.
Certified Nursing Assistant
Mercy Healthcare
Janesville, Wisconsin
10.2017 - 06.2019
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
- Answered call lights promptly and responded to patient needs accordingly.
Urgent Care Department Assistant
UW Medical Foundation
Madison, WI
01.2016 - 10.2017
- I clean the exam rooms in between patients.
- I also restock the rooms so they are ready for the next patient.
- I wrap the instruments to be sterilized.
- Order supplies for the department.
- I order and make sure the linen cabinet is stocked for the department.
- I walk patients to and from lab and x-ray when they are ready.
Security Officer
University of Madison Wisconsin
Madison, WI
01.2007 - 01.2009
- I would help students and visiting parents with questions about where to park on campus.
- We were also in charge of blocking of stalls in parking lot for upcoming construction in the lot.
- Helped special events during all of their events but giving stall counts, giving bathroom breaks, and also picking up the cash from the special event and dropping it into the safe at the end of the night.
Cashier/ Cook
Madison International Speedway
Oregon, WI
01.2001 - 01.2007
- Set up our stand by stocking beverages.
- Made sure the deep fryers were turned on.
- Got the food ready for cooking.
Education
EMT - Emergency Medical Technician
Blackhawk Technical College
Janesville, WI 01.2017 - 06.2017
Certified Nursing Assistant -
Neway Directions
Madison, WICertified Nursing Assistant -
Madison Area Technical College
Fort Atkinson, WIHigh School -
Evansville High School
Evansville, WISkills
- Problem solving
- Communication skills
- Attention to detail
- Patients assistance
- Time management
- Calm demeanor
- Cultural awareness
- Adaptability and flexibility
- Positive and professional
Timeline
Optical Dispenser
Mercy Healthcare
04.2024 - Current
Precertification Specialist
Mercy Healthcare
04.2022 - 04.2024
Certified Nursing Assistant
Mercy Healthcare
10.2017 - 06.2019
EMT - Emergency Medical Technician
Blackhawk Technical College
01.2017 - 06.2017
Urgent Care Department Assistant
UW Medical Foundation
01.2016 - 10.2017
Security Officer
University of Madison Wisconsin
01.2007 - 01.2009
Cashier/ Cook
Madison International Speedway
01.2001 - 01.2007
Certified Nursing Assistant -
Neway Directions
Certified Nursing Assistant -
Madison Area Technical College
High School -
Evansville High School