Salesforce
Heather Villyard
Gainesville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Transportation Coordinator
Sunrise Medical Solutions
Grayson, GA
09.2022 - 05.2023
- Coordinated nonemergency medical transportation for workers compensation patients to medical appointments.
- Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
- Estimated and calculated potential delays and costs of different schedules.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Customer Care Representative
Nordstrom
Gainesville, Georgia
07.2022 - 08.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained high satisfaction score by consistently delivering support to high call load and resolving first-call issues.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Administrative Assistant
Prime Retail Services, Inc
Flowery Branch, GA
04.2018 - 07.2021
- Created new Standard Operating Procedures & Policies for each department
- Trainual - onboarding & SOP software
- Bid management via CRM (Salesforce)
- Helped implement new vendor processes and methods to approve new vendor applications
- Vendor Database Management - Updated vendor profiles to include contact information, address changes and coverage areas
- Developed long-term relationships with key vendors to facilitate business growth
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Updated systems to organize office documentation, maximizing efficiency and increasing productivity.
- Composed correspondence, reports and meeting notes.
- Scheduled appointments, meetings and events for management staff.
Paralegal
Alliance Defending Freedom
Lawrenceville, GA
06.2009 - 05.2010
- Entered data into and managed litigation databases and Excel spreadsheets.
- Entered client data into CRM to manage records and customer relationships.
- Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
- Prepared compliance and regulatory forms for legal cases and suits.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Interviewed clients and obtained vital case information to support associates.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Identified and analyzed legal documents, discoveries and contracts.
- Drafted correspondence to clients and other attorneys.
- Prepared trial notebooks for court proceedings.
Paralegal
Fox, Chandler, Homans, Hicks & McKinnon, LLP
Gainesville, Georgia
10.2002 - 03.2009
- Established and verified essential case information by interviewing clients and witnesses.
- Assessed probable outcomes and potential arguments by compiling relevant authority and precedent.
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Organized and prepared case exhibits and evidence for trial.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Booked travel arrangements for firm attorneys and support staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Receptionist
Fox, Chandler, Homans, Hicks & McKinnon
Gainesville, Georgia
10.2001 - 10.2002
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and delivered to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Transcribed tapes and notes from meetings into prescribed formats.
Education
Sociology
University of North Georgia
05.2007
Skills
- Schedule Management
- Administrative Support
- Proficient in MS Office
- Business Writing
- Expense Reporting
- Office Management
- Database Management
- Interpersonal Communication
Software
Microsoft Office
Timeline
Transportation Coordinator
Sunrise Medical Solutions
09.2022 - 05.2023
Customer Care Representative
Nordstrom
07.2022 - 08.2022
Administrative Assistant
Prime Retail Services, Inc
04.2018 - 07.2021
Paralegal
Alliance Defending Freedom
06.2009 - 05.2010
Paralegal
Fox, Chandler, Homans, Hicks & McKinnon, LLP
10.2002 - 03.2009
Receptionist
Fox, Chandler, Homans, Hicks & McKinnon
10.2001 - 10.2002
Sociology
University of North Georgia
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