Heather Vincent
Gunnison,UT
Summary
Customer-oriented General Manager with 5+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
General Manager
Miller's Travel Center
Centerfield, UT
02.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Manager
Utah College of Massage Therapy
Lindon, UT
07.2003 - 08.2005
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Manti High School
Manti05-1994
Some College (No Degree) - General Education
Snow College
Ephraim, UTSome College (No Degree) - Paralegal Studies
Utah Valley University
Orem, UTSkills
- Loss Prevention
- Staff Supervision
- Customer Relationship Management
- Customer Retention
- Quality Management
- Expense Control
- P&L Management
- Operations Oversight
- Sales
- Schedule Management
- Relationship Building
- Communication Skills
- Staff-Retention Programs
- Operations Management
- Motivation
- Budgeting and cost control
- Training and Development
- Team Leadership
- Recruitment
- Time and Resource Optimization
- Troubleshooting expertise
- Negotiation Skills
- Vendor Negotiations
- Cost Reductions
- Outsourcing
- Vendor Partnerships
- Budget coordination
- Sales expertise
- Profit and loss accountability
- Staff Training and Development
- Deadline-oriented
- Organizational Development
- Leader
- Training and coaching
- Inventory Control
- Office Management
- Customer Service
References
References available upon request.
Timeline
General Manager
Miller's Travel Center
02.2024 - Current
Office Manager
Utah College of Massage Therapy
07.2003 - 08.2005
High School Diploma -
Manti High School
Some College (No Degree) - General Education
Snow College
Some College (No Degree) - Paralegal Studies
Utah Valley University
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