Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer

Heather Vo

Lebanon,Ohio

Summary

Organized Team Leader building positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Develops strategies, sets goals, and obtains team feedback. Excellent interpersonal skills. Big picture focus with vision to succeed. Problem solver, networker, and consensus builder.

Overview

4
4
years of professional experience

Work History

Team Lead/ Tasker

DHL Supply Chain
Lebanon, Ohio
07.2020 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provide daily production reports to deliver on customer service and financial metrics.

Seasonal Sales Manager

Nexstar National Talent Competition
Xenia, OH
01.2018 - 05.2018
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Traveled weekends across the country to manage weekend talent competitions.

Inside Sales- Recruiter

Physician Source
Miamisburg, OH
06.2016 - 12.2017
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Prospected continuously for new potential customers and maintained robust conversion rate.

Education

Business

Clark State Community College
Springfield, OH

Skills

  • Production monitoring
  • Employee Evaluation
  • Performance improvement
  • Key performance indicators
  • Resource Allocation
  • Attention to Detail
  • Multitasking
  • Problem Resolution
  • Team Building
  • Detail Oriented

Additional Information

Throughout my two years at DHL, I have always strived to make sure that inventory is accurate, and go above and beyond to correct system issues and find lost inventory to clear shorts. I am passionate about learning and teaching others the importance of accurate counting, scanning and proper procedures so that pallets are placed in their correct location. I believe that efficiency and productivity will increase if we put into place procedures that ensure we receive inventory correctly, and setting up processes that ensure work is flowing correctly throughout the warehouse.

Timeline

Team Lead/ Tasker

DHL Supply Chain
07.2020 - Current

Seasonal Sales Manager

Nexstar National Talent Competition
01.2018 - 05.2018

Inside Sales- Recruiter

Physician Source
06.2016 - 12.2017

Business

Clark State Community College
Heather Vo