Heather Vosbrink
Panama City,FL
Summary
Enterprising Administrator. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Admissions/ Marketing Director
Covenant Christian School
Panama City, FL
11.2020 - 02.2022
- Built and supervised marketing team by hiring and training employees and managing workloads and schedules.
- Identified new opportunities to enhance communication with team members, leveraging internal communication channels and executing tactics for delivering key messages and information to audiences.
- Developed and implemented social and digital plans, promotional calendars and marketing programs.
- Directed marketing projects through conceptual planning, schedule management and final implementation.
- Created printed marketing materials designed to drive campaigns.
- Increased enrollment by 50%
Child Welfare Case Manager
Management Center
08.2016 - 11.2021
- Adoptions, Post-Adoption and Foster Home licensing
- Created and updated systems of organization for case service plans and court reports
- Acted as advocate for children in court settings
- Educated families in program resources
- Checked with newly placed children frequently to support comprehensive success and assimilation
- Completed regular visitations to check on children, families and home environments
- Provided in-home training and support to foster parents during weekly meetings to help mitigate problems arising from child behavior
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
Case Manager
Panama City Rescue Mission
Panama City, FL
01.2015 - 04.2016
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients
- Helped patients receive appropriate, high-quality care with reasonable results
Education Specialist
Care
Panama City, FL
06.2014 - 05.2015
- Developed teacher hiring and training program to inspire teachers and maintain performance levels.
- Reviewed teacher performance and suggested improvements.
- Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Developed and maintained positive relationships with support entities and representatives to secure educational grants.
Owner/Operator
Cups of Joy Western Food and Drink
Meizhou
05.2012 - 12.2014
- Managed day-to-day business operations.
Art/Music Instructor
Point Washington United Methodist
Santa Rosa Beach, FL
01.2010 - 05.2012
- Instructed students in music theory and composition in classroom environment.
- Taught students to identify different instruments from instrument's sound and shape.
Store Manager
Genesis Paint and Wallcovering, Inc
Marianna, FL
05.2008 - 01.2010
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Arts - Christian Ministry
New Orleans Baptist Theological Seminary
New Orleans, LA05.2014
Skills
- KEY COMPETENCIES
- Administrative Skills
- Ability to Be Adaptable
- Self-directed
- Long/Short Term Planning
- Proficient in Microsoft Office/Google Suite/ Email, presentations, database management
- Ability to Incorporate New Concepts
- Authorization Verification
- Salesforce CRM Software
- Cross-Departmental Alignment
- Office Operations
- Creative Strategies
Affiliations
Management
Manage all aspects of day-to-day operations as owner and operator.
Establish or implement departmental policies, goals, objectives, and procedures in conjunction with board members, organization officials, and staff members.
Perform personnel functions such as selection, training, or evaluation.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Human Services Program
Provide information or refer individuals to public or private agencies or community services for assistance.
Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
Submit reports and review reports or problems with superior.
Rapidly learn and master varied computer programs.
Compose, type, and distribute meeting notes, routine correspondence, and reports, such as presentations or expense, statistical, and monthly reports.
Heather Vosbrink
Certification
- CNP - Certified Notary Public
- CWCM- Child Welfare Case Manager
Timeline
Admissions/ Marketing Director
Covenant Christian School
11.2020 - 02.2022
Child Welfare Case Manager
Management Center
08.2016 - 11.2021
Case Manager
Panama City Rescue Mission
01.2015 - 04.2016
Education Specialist
Care
06.2014 - 05.2015
Owner/Operator
Cups of Joy Western Food and Drink
05.2012 - 12.2014
Art/Music Instructor
Point Washington United Methodist
01.2010 - 05.2012
Store Manager
Genesis Paint and Wallcovering, Inc
05.2008 - 01.2010
Bachelor of Arts - Christian Ministry
New Orleans Baptist Theological Seminary